Subject: FW: [REMINDER]] - Please do not move to sub orders where the delivery plan is Express Local Shipping (Moscow) - Dostavista
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Mon, 2 Jul 2018 13:53:50 +0000

IMPORTANT INFO

DATE

25/06/2018

TOPIC

ELS/ Dostavista  orders for the FIFA World Cup

DETAILS

Orders for the FIFA World Cup with the delivery plan "Express Local Shipping (Moscow) - Dostavista" should not be moved to sub/ cancelled if buyer complains of no tickets received before/after their event.

Please ALWAYS ask the seller to provide a proof of delivery, as there will usually be no tracker on the system.
Please make sure everyone reads the below Wiki entries regarding express local shipping and Dostavista also.

https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0155.aspx

https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0075.aspx

If you are unsure of anything, please check with your TL

KB LINK