Subject: Re: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away
From: Sandrine Ndahiro <[email-masked]>
To: India SS Escalations <[email-masked]>, Jelena Kalcuka <[email-masked]>
Cc: ashwinee <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 29 Jun 2018 16:21:07 +0000

Hi all ,

Rang the seller and they advised that the tickets do not need to be personalised.

Kind Regards,

Sandrine

________________________________
From: India SS Escalations
Sent: Friday, June 29, 2018 5:12:36 PM
To: Jelena Kalcuka; India SS Escalations; Sandrine Ndahiro
Cc: ashwinee; Rosette Modiri
Subject: RE: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away

Assigned to Sandrine,

Regards,

Artur

From: Jelena Kalcuka
Sent: 29 June 2018 12:57
To: India SS Escalations <[email-masked]>
Cc: ashwinee <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Fw: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away

Hi Guys,

Buyer has 2 order for the same event

15102987 - Tickets are personalized on to buyers name

15177648 - not personalized.

Should we contact seller in 15177648 and request to repersonalize tickets.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 29 June 2018 11:57
To: Jelena Kalcuka
Cc: Rosette Modiri
Subject: TID: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away

Hi Jelena,

This buyer has different transaction from different sellers.

The buyer is irritated as he has 2 different transactions for the same event, in the other transaction the tickets are personalised however in this they're not.

The buyer claims to have called the event organiser and was informed that the original buyer's ID will be required in this situation.

Can you check whether this event is a personalised one ?

Thank you,

Ashwinee