Subject: Fw: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away
From: Jelena Kalcuka <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: ashwinee <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 29 Jun 2018 11:56:39 +0000

Hi Guys,

Buyer has 2 order for the same event

15102987 - Tickets are personalized on to buyers name

15177648 - not personalized.

Should we contact seller in 15177648 and request to repersonalize tickets.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 29 June 2018 11:57
To: Jelena Kalcuka
Cc: Rosette Modiri
Subject: TID: 15177648 ; Broker: NL ; Event name: Ed Sheeran ; Time to event: 2 day(s), 7 hours away

Hi Jelena,

This buyer has different transaction from different sellers.

The buyer is irritated as he has 2 different transactions for the same event, in the other transaction the tickets are personalised however in this they're not.

The buyer claims to have called the event organiser and was informed that the original buyer's ID will be required in this situation.

Can you check whether this event is a personalised one ?

Thank you,
Ashwinee