Subject: Re: 19092013 - Fan Seller - Ara Malikian - 22/12/2018 21:00 - Buyer received wrong tickets
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Wed, 21 Nov 2018 22:03:52 +0530 (IST)

Hi Brian, 

Thank you! 

Rosette, 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
Sent: Wednesday, November 21, 2018 8:52:35 PM 
Subject: RE: 19092013 - Fan Seller - Ara Malikian - 22/12/2018 21:00 - Buyer received wrong tickets 

Hi Rosette, 

You can move the original order 17776411 to stop seller payment, then move to pending substitution – wrong tickets. 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Wednesday 21 November 2018 13:59 
To: Brian Sexton <[email-masked]> 
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]> 
Subject: Fwd: 19092013 - Fan Seller - Ara Malikian - 22/12/2018 21:00 - Buyer received wrong tickets 

Hi Brian, 

Kindly, can you update us about the below query, this is an active redirection from 17776411 to 19092013, but the final buyer received 19092013 tickets in section block 6 instead of section Lower Tier D Block 16, to which buyer refused the wrong tickets and opted for the replacement tickets. 

Kindly can we get the redirection chain broken in order to substitute the order? 

Kind Regards, 

Rosette 

From: "Kritvamagh Kantarhaas Pathak" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 21, 2018 12:07:46 PM 
Subject: Fwd: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix 

Hi Rosette 

This is with reference to the case with TID 19092013. Can Brian be contacted to get an update on the case? 

Regards, 

Kritvamagh 

From: "Sagar Seth" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Kritvamagh Kantarhaas Pathak" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 19 November, 2018 17:00:23 
Subject: Fwd: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix 

Hi Brian 

This is a case of active redirection where tickets were redirected from 17776411 to 19092013. The buyer (19092013) purchased tickets for section Lower Tier D Block 16 and they have received tickets for block 6. The buyer is asking for the correct tickets which they have purchased. 

Therefore in order to locate correct tickets for this buyer, we need to get the redirection chain broken here so that we are able to substitute this order. 

Regards 

Sagar 

From: "Kritvamagh Kantarhaas Pathak" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagar Seth" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 19 November, 2018 16:54:41 
Subject: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix 

Hi Sagar, 

Please forward the case to the concerned team as the buyer here received wrong etix and they have chosen option 3 (replacement tix) in the wrong tix procedure. As this is an active redirection case, we need to break the chain first in order to substitute the case. 

Regards, 

Kritvamagh