Subject: 18852121 - Broker BR - Ferrugem - 16/11/2018 22:00 - Compensation
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Date: Wed, 21 Nov 2018 14:17:16 +0530 (IST)

Hi Brian, 

This case was discussed with you and you suggested to offer a voucher of £20 to buyer as buyer was claiming over the phone that at the time of purchase it was shown seats will be together but they received standing tickets. Actually the payment team is requesting for a TL approval before processing the voucher. 

Kindly can you provide us with an approval in order for payment team to process a voucher. 

kind Regards, 
Rosette 

From: "Lucas Araujo" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, November 20, 2018 9:35:29 PM 
Subject: 18852121 - Broker BR - Ferrugem - 16/11/2018 - Compensation. 

Hey Rose, 

This case I was discussing with Sagar and he was in contact with Brian on Skype. 
The scenario was buyer was on phone saying he purchased floor tickets. However at the time of purchasing tickets it was shown like seats will be together. We have informed buyer that the tickets are correct and standing as they purchased floor. However, buyer is not willing to cancel the order and relist these tickets. They either want seated tickets or compensation. We asked a resolution to Brian as the buyer was on line for more than 30 minutes. 

Brian said that we could give £20 as a compensation and I created a voucher as Brian said. 
Now the case came back with Payment Team requesting approval from TL. 

Can you please ask Brian to inform Payment Team that this was authorised by him? 

Kind Regards, 
Lucas.