Subject: Fwd: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix
From: Kritvamagh Kantarhaas Pathak <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 21 Nov 2018 12:07:46 +0530 (IST)

Hi Rosette 

This is with reference to the case with TID 19092013. Can Brian be contacted to get an update on the case? 

Regards, 

Kritvamagh 

From: "Sagar Seth" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
Sent: Monday, 19 November, 2018 17:00:23 
Subject: Fwd: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix 

Hi Brian 

This is a case of active redirection where tickets were redirected from 17776411 to 19092013. The buyer (19092013) purchased tickets for section Lower Tier D Block 16 and they have received tickets for block 6. The buyer is asking for the correct tickets which they have purchased. 

Therefore in order to locate correct tickets for this buyer, we need to get the redirection chain broken here so that we are able to substitute this order. 

Regards 
Sagar 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Sent: Monday, 19 November, 2018 16:54:41 
Subject: 19092013 / Fan Seller / Ara Malikian / 22/12/2018 21:00 / Buyer received wrong etix, buyer wants replacement tix 

Hi Sagar, 

Please forward the case to the concerned team as the buyer here received wrong etix and they have chosen option 3 (replacement tix) in the wrong tix procedure. As this is an active redirection case, we need to break the chain first in order to substitute the case. 

Regards, 

Kritvamagh