Subject: RE: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 10:00
From: India SS Escalations <[email-masked]>
To: Brian Sexton <[email-masked]>, India SS Escalations <[email-masked]>, Manuel Scholian <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Lucas Araujo <[email-masked]>
Date: Tue, 20 Nov 2018 17:01:52 +0000

@Manuel Scholian<mailto:[email-masked]>

Regards,
Artur

From: Brian Sexton
Sent: 20 November 2018 10:30
To: India SS Escalations <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Lucas Araujo <[email-masked]>
Subject: FW: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 10:00

Hi,

Could someone please ask the Broker CH to provide a valid tracking number?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 20 November 2018 09:55
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Lucas Araujo <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 10:00

Hi Brian,

The buyer is asking for the correct tracking number and Seller seems to have provided the incorrect tracking number.

Can you please contact sellers support to contact Broker CH in order to provide us with the correct tracking number.

Kind Regards,
Rosette

________________________________
From: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 November, 2018 15:06:21
Subject: Re: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 - Wrong TN.

Hey Rose,

I just call UPS and they informed that this TN is not correct.

Therefore, can you please contact SS team to request correct TN to the seller?

Kind Regards,
Lucas.

________________________________
From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 November, 2018 14:50:09
Subject: Re: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 - Wrong TN.

Hi Lucas,

Can you call UPS to verify if the tracking number is correct or not, as per system the seller shipped the tickets today.

waiting for your response.

Regards,
Rosette
________________________________
From: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 November, 2018 14:40:10
Subject: 19103441 - Broker CH - Sam Smith - Abu Dhabi F1 GP 2018 - Saturday - 24/11/2018 - Wrong TN.

Hey Rose,

Here buyer is complaining that the tracking number is not recognised by UPS system.
I tried to track using alternative websites and they didn't recognise.

Can you please ask SS team to contact broker and request the correct TN?

Kind Regards,
Lucas.