From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Mon, 19 Nov 2018 21:38:03 +0530 (IST)

You have advised that you were not informed of any extra charges for your tickets. We would like to explain all of the steps in the purchase process on our website. 

Once you have chosen the tickets that are suitable for you, the purchase process consists of 4 steps. 

Step #1 Your Details: This step will require for you to login into your Viagogo account 
Step #2 Delivery: You will need to provide your address 
Step #3 Payment: This step requires customers to provide their payment details 
Step #4 Review: This step allows customers to review the order details, including a full price breakdown with fees. 

We make sure that all fees are stipulated prior to you completing the purchase. Our fee covers the cost of maintaining the viagogo platform and it allows us to provide you with an international customer service team who monitor your order from start to finish. More importantly, it means that your order is guaranteed! As a buyer you are guaranteed to receive valid tickets in time for the event. If a problem arises, will step in to provide comparable replacement tickets or a refund in the rare instances where this is not possible.