Subject: CSS (Customer Satisfaction Score)
From: Worchuirin M <[email-masked]>
To: Mutombo Muamba Arnold <[email-masked]>, Guilherme Swamipersad Costa Autar <[email-masked]>, Kunal Rastogi <[email-masked]>, Jenny Ortega <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Poonam Chawla <[email-masked]>, Sankarshan <[email-masked]>, Tanu Tomar <[email-masked]>, tasuku yamamoto <[email-masked]>, Sadaf Jamil <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Rosette Modiri <[email-masked]>, Vipin Rawat <[email-masked]>
Cc: viraat <[email-masked]>
Date: Mon, 19 Nov 2018 16:28:32 +0530 (IST)

Hi Guys, 

In order to constantly improve the process and customer satisfaction viagogo has introduced CSS (customer satisfaction score). 

Customer sees below at the end of any email you sent to them and give scores accordingly. 

Very satisfied 
Satisfied 
Neutral 
Dissatisfied 
Very Dissatisfied 

Then a report is generated that collects all of these scores and then gives the average to each team, We can then use this as a good benchmark of how our team is performing quality-wise. 

Caring about the quality of responses you are sending to customers will help improve our team's score overall, so please continue to work hard on this. 

And if we all concentrate and strive towards this goal we could perhaps become the best performing team. 

Just imagine: TEAM JAIPUR no 1 team 

Kind Regards, 
M.Worchuirin