Subject: 18910600 - Broker US - Orlando Magic At New York Knicks - 11/11/2018 19:30
From: Rosette Modiri <[email-masked]>
To: Worchuirin <[email-masked]>
Date: Fri, 16 Nov 2018 19:58:08 +0530 (IST)

Hi Mike, 

The buyer is chasing refund, claimed he has never received the tickets. According to the case notes upgrade ticket was offered to buyer but buyer never replied. 

Can you look into this in order to confirm if we can still escalate to payment team for refund? 

Regards, 
Rosette