Subject: FW: [IMPORTANT INFO] - Escalating for a Manager Call Back
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Nuno Correia <[email-masked]>
Date: Thu, 25 Oct 2018 16:32:21 +0000

IMPORTANT INFO

DATE

25/10/2018

TOPIC

Manager Call Back

DETAILS

This queue should be used as the last resort when you have tried everything to resolve the issue.

Please action as below:

Take ownership of the case and first explain that you are here to help them.

Try to resolve the issue by explaining who we are/what we do/how you can solve the issue.
If they are still insisting to speak to a manager: You need to push back one more time.

Remember that every case and calls will be reviewed.

For more information please check with a TL.

KB LINK