Subject: Fwd: Team Update - October 2018
From: Worchuirin M <[email-masked]>
To: Kunal Rastogi <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Poonam Chawla <[email-masked]>, Tanu Tomar <[email-masked]>, Vipin Rawat <[email-masked]>, Jenny Ortega <[email-masked]>, Sadaf Jamil <[email-masked]>, Sankarshan <[email-masked]>, tasuku yamamoto <[email-masked]>, Guilherme Swamipersad Costa Autar <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Marta Lignana <[email-masked]>, Rosette Modiri <[email-masked]>, Mutombo Muamba Arnold <[email-masked]>
Cc: viraat <[email-masked]>
Date: Tue, 16 Oct 2018 12:40:30 +0530 (IST)

Hi All, 

A gentle reminder to below email. 

Please ensure to keep me in CC for any shift or week off change request to avoid any miscommunication. 

For any emergency you can call or message me at my no: 8826608303, If you are unable to reach Viraat or HR. 

Kind Regards, 
M.Worchuirin 

From: "viraat" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, 1 October, 2018 13:15:27 
Subject: Team Update - October 2018 

Hi Team, 

As we head into October - here are some quick general reminder for every one : 

Roster & Breaks 

    1. Starting October no shifts will change, The shift displayed on the roster is the shift you need to follow. Any request has to be emailed to me with your team lead in CC . This will be applicable both over the weekday and over the weekend. 
    2. All agents need to take breaks with the assigned teams break. (exception : personal time & 13:30 shift) 
    3. Any agent who needs to take one hour break together for some work - needs to email their respective team lead and CC me for approval 
    4. Please ensure proper phone codes are followed all time and 9 hours shift is completed, we do not want to see any more discrepancy with login hours being less than 9. 

Station / Floor Cleanliness 

    1. All agents are requested to keep the stations clean, Switch OFF the computer at the end of the shift and putting the chairs back in place. 
    2. No one is allowed to eat on the floor - as it leaves a smell on the floor and attracts rodent. 
    3. All beverages on consumption needs to be in the bin or the utensil to be kept back in Cafeteria 
    4. Please make sure all plastic bottles/ tissue / books or anything is not left behind - as the station might be used by another shift and it causes extra work for the cleaning staff - Lets assist in keeping our stations clean. 
    5. Over the weekend as two floors or at time one floor is used - agents are required to move with phones and login - Please make sure you disconnect your phone at the end of your shift and re attach the phone for the agent whose seat is assigned too. Please do not leave any phones unattended or abandoned / disconnected. 

Leaves - Sick / Emergency Leave & Lates 

    1. If any agent takes Sick leave - please submit medical documents along with hand written application to the HR the following day . Management will not send reminder on this and if no document is received before payroll is created - this will be marked unsanctioned and penalty will be marked for the said day . 
    2. Emergency leave - If no supporting document is available a detailed application needs to be submitted for approval from Saurabh. 
    3. I or your respective team leads need to be informed before the start of the shift - if the said agent is not coming in on the day he / she is rostered. Failure to do will lead to that agent being marked NO Show and this will not change on the roster 
    4. Please note : Roster is for your reference to know when is your OFF and what shift you are doing , Attendance is based on the roster but lates are calculated with the punch in time from biometric and login time from cyberoam. Similarly early going is calculated the same way - so please be aware 

Thank you all for your kind cooperation and lets have a productive October . We need Team India to be back on Top - lets aim to achieve this target. 

Any questions - Please speak with your respective team leads. 

	Viraat Joshi 
Account Manager - viagogo 
	Live Salesman 
m: +91 96436 05600 
e: [email-masked] 

	[ http://www.livesalesman.com/ | www.livesalesman.com ]