Subject: Fwd: Online Learning System - Wiki
From: Sagar Seth <[email-masked]>
To: Guilherme Swamipersad Costa Autar <[email-masked]>, Sankarshan Rajan <[email-masked]>, Marta Lignana <[email-masked]>, Sadaf Jamil <[email-masked]>, Mutombo Muamba Arnold <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Vipin Rawat <[email-masked]>, Jenny Ortega <[email-masked]>, Rosette Modiri <[email-masked]>, Poonam Chawla <[email-masked]>, Tanu Tomar <[email-masked]>, Kunal Rastogi <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, tasuku yamamoto <[email-masked]>
Date: Wed, 10 Oct 2018 18:06:55 +0530 (IST)

Hi All 

PFA. 

Regards 
Sagar 

From: "Brian Sexton" <[email-masked]> 
To: "Worchuirin" <[email-masked]>, "Sagar Seth" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Charanjit Singh" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Viney Stan" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Cc: "Virat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Nuno Correia" <[email-masked]>, "Jana Garbe" <[email-masked]> 
Sent: Wednesday, 10 October, 2018 16:19:18 
Subject: Online Learning System - Wiki 

Hi everyone, 

For agents to make use of their time without cases and to refresh the training modules we are releasing the OLS wiki. 

Whenever an agent gets a ‘no cases’ error they should open the OLS and read through a module. After they complete the module they can go back to pulling cases on CSL. If they keep getting ‘no cases’ then they can do another module and so forth. 

I have attached Jana’s PowerPoint, I’ll have a call with you all asap to go through it so agents can even start reading through this today. 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Program