Subject: FW: [IMPORTANT INFO] - Spanish Football
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Nuno Correia <[email-masked]>
Date: Mon, 17 Sep 2018 08:07:56 +0000

IMPORTANT INFO

DATE

15.09.2018

TOPIC

Spanish Football

DETAILS

Only recently the new Spanish Football Season started. To deal with all orders correctly and efficiently and to avoid for orders to be cancelled incorrectly in this email you will find a few pointers you will need to bear in mind when dealing with Spanish Football orders.

  1.  Late Release: Most sellers only get their tickets 2 - 4 days before the match. Sevilla FC always issue tickets 48 hours before the match. Therefore a local delivery address is needed. There is no need to flag orders where etickets have not been uploaded 1-2 days before the match with TLs. Seller Support and Shipping Q monitor all orders in the lead up to the matches.

  1.  Seat Organisation: Seats are organised in odd or even numbers

e.g. If a buyer receives Seat 3 and 5, those are seated next to each other and are therefore correct

               Note: VIP sections might be correlative, double check with Seller Support for clarification

  1.  Seat Organisation: If buyer purchases more than 4 tickets, tickets can be divided in pairs of 2 with more than 1 row of difference.

  1.  Pig backs for group of 4 tickets (one in front of the other) are allowed.

Important:

Do NOT move orders to pending substitution because the Must-Ship-By-Date has passed, the Shipping Queue will deal with those orders.

KB LINK