Subject: FW: [REMINDER] - ECC CIAN notes/cases – Please read and take note!
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Laura Begley <[email-masked]>, Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>
Date: Wed, 12 Sep 2018 12:15:45 +0000

Important information – please take note!

                                     REMINDER

DATE

12/09/2018

TOPIC

ECC CIAN notes/cases – Please read and take note!

DETAILS

Recently we have had a lot of cases that were marked in the work items as „ECC“ and agents have occasionally took action themselves without contacting ECC, as a result of not reading the case note.

In some cases this causes confusion with the respective consumer, as agents give out information that contradicts what was said by ECC previously.

If an agent comes across a case marked as ECC, please make sure you contact the ECC agent working on the case to consult on how to proceed.

Work items marked by ECC usually look like the below:

Thanks Laura.