Subject: Re: 17876778 - Broker DE- U2 - 08/09/2018
From: Worchuirin M <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 6 Sep 2018 15:37:14 +0530 (IST)

Hi Rose, 

PFB..updates from Sinead 

there was no email sent to the bueyr on this accoutn to say tickets are not valid so they can be presumed valid; unless a reply was promsied to the customer, case can be wrapped up with no further action as we try not to engage with blocked customers unless necessary 

Kind Regards, 
M.Worchuirin 

From: "Rosette Modiri" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Thursday, September 6, 2018 3:09:12 PM 
Subject: Re: 17876778 - Broker DE- U2 - 08/09/2018 

Hi Mike, 

Is there any update about the below query? 

Rosette, 

From: "Rosette Modiri" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Wednesday, 5 September, 2018 15:05:27 
Subject: 17876778 - Broker DE- U2 - 08/09/2018 

Hi Mike, 

The buyer is saying that he has access to his viagogo account and to the tickets as well, however according to our system buyer is blocked. I tried to explain this to buyer but he said that the money has been deducted from his account and he has access to the tickets. 

Can you look into this case ? 

Regards, 
Rosette