Subject: Re: Missing Item 600787394_1
From: Michaela Manibo <[email-masked]>
To: Sujan Raj <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Alaa Musa <[email-masked]>, Michael Rolle <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 10 Jun 2020 10:28:24 +0400
List-Id: <ccteam.mumzworld.com>

@Amir Julkarnain <[email-masked]>

Please help and check if we can issue a store credit for this order.

It has been missing and courier claims delivered but the customer has not
received it.

Thanks

On Thu, Jun 4, 2020 at 8:59 AM Michaela Manibo <
[email-masked]> wrote:

> Hi Ekta and Amir,
>
> Please assist as this has been going on for two months. Customer saying
> she never got this item worth 112.46 AED.
>
> Thanks
>
>
>
> On Wed, Jun 3, 2020 at 8:18 PM Sujan Raj <[email-masked]> wrote:
>
>> Hi Michaela,
>>
>> Good Evening
>>
>> This is two months old case so have a backup  of POD only for a month.
>>
>> Anyway, we are checking for this if there any update I will update here.
>>
>>
>> Warm Regards,
>> Sujan Raj,
>> Mobile : +971506855826
>> Email : [email-masked]
>>
>>
>> On Wed, Jun 3, 2020 at 1:36 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Customer is still insisinting and saying that she has not received
>>> this item.  Please share proof of delivery for the   600787394_1
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 1:13 PM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please note form our end we delivered this order on  *2020-04-04 20:33
>>>> *its almost 2 months.
>>>>
>>>> Single box received from Mumzworld and delivered to the customer.
>>>>
>>>> Warm Regards,
>>>> Sujan Raj,
>>>>
>>>> On Wed, Jun 3, 2020 at 12:58 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> May I know the update on this please?
>>>>>
>>>>> The customer is again on chat .
>>>>>
>>>>> Please advise.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 31, 2020 at 1:20 PM Ekta Jesswani <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Looping @Michael Rolle <[email-masked]>
>>>>>>
>>>>>> Can you please check if 600787394_1 was returned to the warehouse?
>>>>>>
>>>>>> As per one click system, it was delivered but the customer insists
>>>>>> she did not receive the item
>>>>>>
>>>>>> @Sujan Raj <[email-masked]> Please assist in investigating
>>>>>> this from your end as well
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Regards,
>>>>>> Ekta
>>>>>>
>>>>>> On Sun, 31 May 2020 at 12:13, Alaa Musa <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Ekta,
>>>>>>>
>>>>>>> Please assist, customer is waiting for an updated, however there is
>>>>>>> no response.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alaa
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 17 May 2020 at 10:50, Duaa Abbas Alaali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>>
>>>>>>>> Can we have an update if the item was delivered as the customer
>>>>>>>> follow up and ensure that she haven't received it .
>>>>>>>>
>>>>>>>>  600787394_1 (Rubie's - Frozen 2-Elsa Classic Dress Sky Blue-Ombre
>>>>>>>> 3-4Y ),
>>>>>>>>
>>>>>>>>
>>>>>>>> *Best Regards , *
>>>>>>>>
>>>>>>>> *Duaa Alaali *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Duaa Abbas Alaali
>>>>>>>> *Sent:* Monday, May 11, 2020 12:45:20 PM
>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>> [email-masked]; [email-masked]
>>>>>>>> *Cc:* [email-masked]
>>>>>>>> *Subject:* Re: Missing Item 600787394_1
>>>>>>>>
>>>>>>>>
>>>>>>>>  customer is following up, is there any update
>>>>>>>>
>>>>>>>>
>>>>>>>> *Best Regards , *
>>>>>>>>
>>>>>>>> *Duaa Alaali *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* [email-masked] <[email-masked]> on behalf of
>>>>>>>> Duaa Abbas Alaali <[email-masked]>
>>>>>>>> *Sent:* Sunday, May 10, 2020 11:28:33 AM
>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>> [email-masked]; [email-masked]
>>>>>>>> *Cc:* [email-masked]
>>>>>>>> *Subject:* Missing Item 600787394_1
>>>>>>>>
>>>>>>>>
>>>>>>>> Good Day Team ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Customer complains that she didn't receive this shipment 600787394_1
>>>>>>>> (Rubie's - Frozen 2-Elsa Classic Dress Sky Blue-Ombre 3-4Y ), I
>>>>>>>> told her that this shipment was delivered to you on the 4th of April but
>>>>>>>> she insists that she didn't receive it, kindly check from your end.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Best Regards , *
>>>>>>>>
>>>>>>>> *Duaa Alaali *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards, *
>>>>>>
>>>>>>
>>>>>>