Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 10:18:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amir,

We also need to call this customer 200274868 to check if they received a
different item, assuming there was a swap issue between the two orders.

Regards,
Ronald

On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
wrote:

> @Ronald Gaviola <[email-masked]> ,
>
> Exactly, And she is asking for the correct order. Kindly check with DHL as
> this might be an error with the driver.
>
> @Moataz Salah El Din <[email-masked]> , Kindly arrange collection
> for the wrong item delivered.
>
> Best Regards
>
> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]> wrote:
>
>> Amir,
>>
>> As per my understanding, the customer received another order and not the
>> box 2 of 2. The customer on 700231868 has received a package from
>> 200274868 .
>>
>> @Moataz Salah El Din <[email-masked]> - Could you please call this
>> customer  700231868 and collect the package 200274868
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> Hello Ronald,
>>>
>>> The subject order is correct. but the box 2 of 2 for the same order they
>>> received a totally different order.
>>>
>>> Best regards
>>>
>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> +Pavankumar A <[email-masked]>
>>>>
>>>> Please review the QC history. The two awbs might have been swapped
>>>> between these two orders.
>>>>
>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>> the two packages is correct? Are you complaining about 200274868 or
>>>> 700231868
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>>> different customer. Please see below:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>
>>>>>
>>>>> Please check and do the needful.
>>>>>
>>>>> Best Regards
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>