Subject: RE: Extra Charge - 100131645_2 // awb: 5682676182
From: Mahmoud Omar <[email-masked]>
To: Taqwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Tariq Alkhiat <[email-masked]>
Cc: Abdulrahman Alafaliq <[email-masked]>, Radwa Ali <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Shinette Grace Ochoa <[email-masked]>
Date: Tue, 9 Jun 2020 14:00:11 +0000
List-Id: <ccteam.mumzworld.com>

Hello ,

Shipment is pending pickup .

Regards ,

From: Taqwa Ali [mailto:[email-masked]]
Sent: Tuesday, June 9, 2020 3:15 PM
To: Eugene Mugisa; Zubair Wahid; Tariq Alkhiat
Cc: Abdulrahman Alafaliq; Radwa Ali; Hussain Firoz Miyagamwala; Mahmoud Omar; Mary Anne Agapito; customer care; Ekta Jesswani; Shinette Grace Ochoa
Subject: Re: Extra Charge - 100131645_2 // awb: 5682676182

Dear Team

Kindly update the order since 9-Apr

Please contact the CM on this Number : 966535677655

Regards
Taqwa

On Thu, May 21, 2020 at 7:49 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
+ @Zubair Wahid<mailto:[email-masked]> @Hussain Firoz Miyagamwala<mailto:[email-masked]>

Please check if its still in our facility.

Best,
Eugene.

From: Abdulrahman Alafaliq <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 21, 2020 5:36 PM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Radwa Ali <[email-masked]<mailto:[email-masked]>>; Zubair Wahid <[email-masked]<mailto:[email-masked]>>
Cc: Mahmoud Omar <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Tariq Alkhiat <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra Charge - 100131645_2 // awb: 5682676182

Hi,

The shipment status is Pending Pickup. We have called the customer as well and she is not sure as well.

Regards,

Abdulrhman AlAfaliq  | Managing Partner
BARQ EXPRESS (Naqel Ajel Co.)
Gernaata Square, First  Floor
P.O. Box 15681, Riyadh 11454, Saudi Arabia,
Mobile: +966 505 823338
Landline: 920010614
Email : [email-masked]<mailto:[email-masked]> | https://barqexp.com<https://barqexp.com/>
[BarqExP]

From: Eugene Mugisa [mailto:[email-masked]]
Sent: Thursday, May 21, 2020 2:55 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Zubair Wahid <[email-masked]<mailto:[email-masked]>>; Abdulrahman Alafaliq <[email-masked]<mailto:[email-masked]>>
Cc: Mahmoud Omar <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Tariq Alkhiat <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra Charge - 100131645_2 // awb: 5682676182

+ @Abdulrahman Alafaliq<mailto:[email-masked]>

Best,
Eugene.

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 21, 2020 3:50 PM
To: Zubair Wahid <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mahmoud Omar <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Tariq Alkhiat <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra Charge - 100131645_2 // awb: 5682676182

Hi zubair,
The tracking number shows shipment information received on barq site.
The Customer is saying Zajil called him and advised the shipment is with them and they are asking him to pay the amount.
Please advise cause this is an order from April.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, May 19, 2020 at 11:04 AM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
How was the customer asked to pay extra when Barq hasn't picked up this shipment? or am i missing something?

Thanks
Zubair

On Mon, May 18, 2020 at 7:17 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
+ @Zubair Wahid<mailto:[email-masked]>

Please check

Best,
Eugene.

From: Mahmoud Omar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 18, 2020 5:54 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: Tariq Alkhiat <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra Charge - 100131645_2 // awb: 5682676182

Not yet still pending pickup .

Best ,

From: Radwa Ali [mailto:[email-masked]]
Sent: Monday, May 18, 2020 3:59 PM
To: Mary Anne Agapito
Cc: Mahmoud Omar; Tariq Alkhiat; customer care; Hussain Firoz Miyagamwala; Eugene Mugisa; Ekta Jesswani; Shinette Grace Ochoa
Subject: Re: Extra Charge - 100131645_2 // awb: 5682676182

Hi All,
Any updates on this ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, May 18, 2020 at 3:14 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

As per the customer, he was asked to pay 379 AED.

May we ask what is it for?

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE