Subject: Re: Order #700221772 / 700197012 COLLECTION
From: Mostafa saad <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 9 Jun 2020 17:30:28 +0400
List-Id: <ccteam.mumzworld.com>

Hello Denmark

Yes, because we didn't have any CRA number to proceed the collection also
not updated on the sheet

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 9, 2020 at 5:28 PM Denmark A <[email-masked]> wrote:

> @Mostafa saad <[email-masked]>  Smart Baby - Boys Sleepsuit Pack
> of 3 - Parasol_6-12m /  SMB-TJGVPB03-6-12M
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=844384> this
> is only received.
>
> 700197012  For this SO we Did not receive yet.
>
> Regards,
> Den mark
>
> On Tue, Jun 9, 2020 at 4:47 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]>  Please check and confirm which item
>> you receive it from the driver?
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Sun, Jun 7, 2020 at 3:39 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Mostafa / Denmark,
>>>
>>> Please confirm which item was received during collection CRA_AR_RE11048
>>> which is showing refunded for the Value 59 AED
>>>
>>> Are we not checking the items before refunding the CRA? Customer is
>>> asking for the remaining amount
>>>
>>> The CRA is for the below item -
>>> SMB-TJGVPB03-6-12M
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=844384> Smart
>>> Baby - Boys Sleepsuit Pack of 3 - Parasol_6-12m
>>> However customer claims that she sent
>>>
>>>
>>> 700221772 AG-CUG1904472-00_12m
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1040414> SMYK
>>> - Magic Happen Sleepsuit Pack of 3_12m
>>>
>>> 700197012 PDT-BS-YH-D3
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638311> Ya'Hababy
>>> City Stroller - Black & Red
>>> Have created a CRA for  700197012, need to repair
>>>
>>> Please advise customer needs the refund asap
>>>
>>> @Umang Mehrotra <[email-masked]> please assist
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>>
>>>