Subject: Re: Missing items - Sales Order # 600819057
From: Radwa Ali <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Tue, 9 Jun 2020 17:18:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit and last mile,
Is the package in our WH ? was it reshipped ?
We need an update to share with the customer.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sat, Jun 6, 2020 at 8:35 PM Mohit Caleb <[email-masked]> wrote:

> -3PL
>
> Hello Mostafa,
>
> This order was packed into two packages 1 Big Item 2 Medium items in the
> second box.
> All were packed properly with no missing items & have been kept in sorting
> area after packing.
> Attaching CCTV footage from packing for your reference, please check again
> at your end.
>
> Thanks & Regards
>
> ᐧ
>
> On Fri, Jun 5, 2020 at 12:12 PM <[email-masked]> wrote:
>
>> Hi @Outbound.fc <[email-masked]> and @Mohit Caleb
>> <[email-masked]>,
>>
>> Any updates ?
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Sunday, May 24, 2020 10:21 AM
>> *To:* Mostafa saad <[email-masked]>
>> *Cc:* Usman Abbasi <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: Missing items - Sales Order # 600819057
>>
>>
>>
>> Hi @Outbound.fc <[email-masked]> ,
>>
>> Please assist.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, May 13, 2020 at 11:17 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Eugene Mugisa <[email-masked]>  Only one box
>>
>>
>>
>> @Radwa Ali <[email-masked]>  Please check with OB team
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Wed, May 13, 2020 at 10:44 AM Usman Abbasi <[email-masked]>
>> wrote:
>>
>> Hi,
>>
>>
>>
>> Shipment was received as 1 piece and delivered to customer.
>>
>>
>>
>> Please find attached.
>>
>>
>>
>>
>>
>> *Thanks & Regards*
>>
>>
>> Usman abbasi
>>
>> Calling unit
>>
>> Dubai - Delivery Centre || مركز التوصيل – دبي
>>
>> United Arab Emirates | الإمارات العربية المتحدة
>>
>> 042303831
>>
>> *www.epg.gov.ae <http://www.epg.gov.ae/>*
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Wednesday, May 13, 2020 9:46 AM
>> *To:* Usman Abbasi <[email-masked]>; lastmile <
>> [email-masked]>; Mostafa saad <[email-masked]>
>> *Cc:* Outbound.fc <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Missing items - Sales Order # 600819057
>>
>>
>>
>> Hi Usman and last mile,
>>
>> Please check the order number above as the customer is missing 2 items.
>>
>> She received 1 box from Empost while LFS shows 2 packages.
>>
>> Kindly assist ASAP.
>>
>> Tracking Number: 1000006551218
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>
> --
>
>