Subject: Re: Order #600830550 URGENT COLLECTION
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Asad <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 9 Jun 2020 17:18:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

As discussed we have closed all the CRA , created one for

*Sku :TC-B-TT62Name :Tommee Tippee Quick Cook Baby Food Steamer Blender +
Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl  *

*CRA number - CRA_AR_RE12577*

Spoke to the customer she used the Tray and bowl , no point collecting it.

Please check with the vendor if we can get a replacement of only the
machine and if not get a cr note and we will give a GC to the customer.

On our system the machine is costlier than the bundle. Please advice by eod
customer needs replacement

Regards,
Alina

On Tue, Jun 9, 2020 at 5:04 PM Denmark A <[email-masked]> wrote:

> Hi Alina,
>
> Please see the below photo.
>
>
> Regards,
> Den mark
>
> On Tue, Jun 9, 2020 at 4:54 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Theres a confusion here. She kept the :Tommee Tippee Closer to Nature
>> Perfect Prep Milk Formula Machine - White + Filter
>>
>> Customer claims that she sent only the Sku :TC-B-TT62
>> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups
>> Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>
>> Please confirm the picture what you have received. Customer advised that
>> during collection it  was mentioned as Milk formula however she yet sent
>> only the steamer blender.
>>
>> Send me the picture what we have received.
>>
>> Regards,
>> Alina
>>
>> On Tue, Jun 9, 2020 at 3:19 PM Denmark A <[email-masked]> wrote:
>>
>>> Hi Alina,
>>>
>>> In the subject order mention why there are 3 CRA's for the same order
>>> and item?
>>>
>>>   CRA_AR_RE12313 but CRA is Pending
>>>   CRA_AR_RE11991 but CRA is closed
>>>
>>>
>>> We received only CRA_AR_RE 11931but is closed.
>>>
>>> Please advise.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Jun 7, 2020 at 4:16 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Umang,
>>>>
>>>> The returns V2 tracker does mentioned that its been cancelled , however
>>>> I am going by what the customers are complaining about
>>>>
>>>> Denmark 's notes clearly mention that the item was received for vendor
>>>> communication.
>>>>
>>>> Request you to please advise the team to update the correct information
>>>> on the Tracker.
>>>>
>>>> With regards to the items she used to free set so please advise if I
>>>> can give her a replacement of just the machine. Waiting for your reply.
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 11:57 AM Umang Mehrotra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Alina,
>>>>>
>>>>>
>>>>>
>>>>> Please refer the returns V2.0 tracker for the below mentioned CRA
>>>>> where it is clearly mentioned that the collection is closed.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mohamed Magdy [mailto:[email-masked]]
>>>>> *Sent:* Sunday, June 7, 2020 11:41 AM
>>>>> *To:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
>>>>> [email-masked]>
>>>>> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> customer care <[email-masked]>; Ekta Jesswani <
>>>>> [email-masked]>; Asad <[email-masked]>
>>>>> *Subject:* Re: Order #600830550 URGENT COLLECTION
>>>>>
>>>>>
>>>>>
>>>>> +Umang Mehrotra <[email-masked]> ..FYA
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 1:19 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa / Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please confirm what item has been received from the customer.
>>>>>
>>>>>
>>>>>
>>>>> Customer claims she sent us only the machine as its faulty did not
>>>>> send us the Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>>>
>>>>>
>>>>>
>>>>> Please confirm we can get the item replaced from the vendor
>>>>> CRA_AR_RE12313
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600830550
>>>>>
>>>>> TC-B-TT62
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1008648>
>>>>>
>>>>> Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
>>>>> Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>>>
>>>>>
>>>>>
>>>>> Date -
>>>>>
>>>>> 24-Apr-2020
>>>>>
>>>>> Shipped - Delivery 5th May
>>>>> What happened - Damaged Video Attached, customer used the bowl and pot
>>>>> When customer reached out to Mumwz - May 5th
>>>>> What he described - Web in the machine and waiting for replacement
>>>>> What was done - Customer claims item collected. Warehouse mentioned on
>>>>> collection Tracker not collected
>>>>>
>>>>>
>>>>>
>>>>> Item was purchased on sale for 598.88. However customer used the free
>>>>> items.
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if collected and can be replaced.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, May 19, 2020 at 5:26 PM Sujan Raj <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Alina,
>>>>>
>>>>>
>>>>>
>>>>> This customer is not responding and the location is not complete
>>>>> please provide us the complete location and the available number of this
>>>>> customer.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> Sujan Raj,
>>>>>
>>>>> Mobile : +971506855826
>>>>>
>>>>> Email : [email-masked]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, May 19, 2020 at 4:44 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Is this collected
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Mon, May 18, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Sujan Raj <[email-masked]>  Please check and give us the
>>>>> status for this order.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Mostafa Saad
>>>>>
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, May 18, 2020 at 9:39 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa and Eugene,
>>>>>
>>>>>
>>>>>
>>>>> Arrange urgent collection pls
>>>>>
>>>>>
>>>>>
>>>>> Order #600830550
>>>>>
>>>>>
>>>>>
>>>>> *Shipping Address*
>>>>>
>>>>> SHIP TOheba alhammadi
>>>>> Alhaq Mosque
>>>>> Sharjah
>>>>> United Arab Emirates Map
>>>>>
>>>>> SHIP AREAAl Rahmania
>>>>>
>>>>> SHIP PHONE971568951451
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>