Subject: RE: 600875759 - Missing PArt
From: "Nessy" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'Outbound.fc'" <[email-masked]>, "'Toy Corner'" <[email-masked]>, "'Wasim Abbas'" <[email-masked]>, "'Desert Beat Trading'" <[email-masked]>, "'Dolly Phulwani'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>
Date: Tue, 9 Jun 2020 17:00:25 +0400
List-Id: <ccteam.mumzworld.com>

Ifam Balance Swing Slide has 2 box’s qty.

How many boxes customer received?

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Tuesday, June 9, 2020 4:38 PM
To: Nessy
Cc: Yaseen Shaqra; Outbound.fc; Toy Corner; Wasim Abbas; Desert Beat Trading; Dolly Phulwani; lastmile; customer care; Michaela Manibo; Ashley Fernandes; Mohit Caleb
Subject: Re: 600875759 - Missing PArt

Hi Nessy,

The customer could not assemble the item as there is no frame. The customer received only the swing.

May we know how many boxes were shipped in reference to the above item?

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 7 Jun 2020 at 10:08, Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Apologize for the inconvenience caused.

Could you please ask the customer to assemble first the item as this is unusual for IFAM to get a missing parts. 

Please check and let us know which part is missing from the attached picture.

Appreciate your help. Thank you.

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Yaseen Shaqra [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, June 7, 2020 9:45 AM
To: Mohit Caleb; Outbound.fc; Toy Corner; Wasim Abbas; Desert Beat Trading; Dolly Phulwani; Nessy
Cc: lastmile; customer care; Michaela Manibo; Ashley Fernandes
Subject: Re: 600875759 - Missing PArt

Hi Team,

Please check and assist on the missing parts 

On Tue, Jun 2, 2020 at 9:57 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

Please check as the customer said one part is missing

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=706026> DBT-IF-145

iFam - Balance Swing Slide - Grey

missing parts slide or frame (the swing arrived though)  

 

Please check this order ASAP

Thanks

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE