Subject: Re: Order #600830550 URGENT COLLECTION
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Asad <[email-masked]>, Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 9 Jun 2020 16:54:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Theres a confusion here. She kept the :Tommee Tippee Closer to Nature
Perfect Prep Milk Formula Machine - White + Filter

Customer claims that she sent only the Sku :TC-B-TT62
Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
Pots & Tray x 4 + Cool & Mash Weaning Bowl

Please confirm the picture what you have received. Customer advised that
during collection it  was mentioned as Milk formula however she yet sent
only the steamer blender.

Send me the picture what we have received.

Regards,
Alina

On Tue, Jun 9, 2020 at 3:19 PM Denmark A <[email-masked]> wrote:

> Hi Alina,
>
> In the subject order mention why there are 3 CRA's for the same order and
> item?
>
>   CRA_AR_RE12313 but CRA is Pending
>   CRA_AR_RE11991 but CRA is closed
>
>
> We received only CRA_AR_RE 11931but is closed.
>
> Please advise.
>
>
> Regards,
> Den mark
>
> On Sun, Jun 7, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Umang,
>>
>> The returns V2 tracker does mentioned that its been cancelled , however I
>> am going by what the customers are complaining about
>>
>> Denmark 's notes clearly mention that the item was received for vendor
>> communication.
>>
>> Request you to please advise the team to update the correct information
>> on the Tracker.
>>
>> With regards to the items she used to free set so please advise if I can
>> give her a replacement of just the machine. Waiting for your reply.
>>
>>
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Sun, Jun 7, 2020 at 11:57 AM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Please refer the returns V2.0 tracker for the below mentioned CRA where
>>> it is clearly mentioned that the collection is closed.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Mohamed Magdy [mailto:[email-masked]]
>>> *Sent:* Sunday, June 7, 2020 11:41 AM
>>> *To:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Asad <
>>> [email-masked]>
>>> *Subject:* Re: Order #600830550 URGENT COLLECTION
>>>
>>>
>>>
>>> +Umang Mehrotra <[email-masked]> ..FYA
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 1:19 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa / Denmark,
>>>
>>>
>>>
>>> Please confirm what item has been received from the customer.
>>>
>>>
>>>
>>> Customer claims she sent us only the machine as its faulty did not send
>>> us the Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>
>>>
>>>
>>> Please confirm we can get the item replaced from the vendor
>>> CRA_AR_RE12313
>>>
>>>
>>>
>>>
>>> 600830550
>>>
>>> TC-B-TT62
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1008648>
>>>
>>> Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
>>> Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>
>>>
>>>
>>> Date -
>>>
>>> 24-Apr-2020
>>>
>>> Shipped - Delivery 5th May
>>> What happened - Damaged Video Attached, customer used the bowl and pot
>>> When customer reached out to Mumwz - May 5th
>>> What he described - Web in the machine and waiting for replacement
>>> What was done - Customer claims item collected. Warehouse mentioned on
>>> collection Tracker not collected
>>>
>>>
>>>
>>> Item was purchased on sale for 598.88. However customer used the free
>>> items.
>>>
>>>
>>>
>>> Please confirm if collected and can be replaced.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 19, 2020 at 5:26 PM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>> Hi Alina,
>>>
>>>
>>>
>>> This customer is not responding and the location is not complete please
>>> provide us the complete location and the available number of this customer.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>> Sujan Raj,
>>>
>>> Mobile : +971506855826
>>>
>>> Email : [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 19, 2020 at 4:44 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Is this collected
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Mon, May 18, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Sujan Raj <[email-masked]>  Please check and give us the
>>> status for this order.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Mon, May 18, 2020 at 9:39 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa and Eugene,
>>>
>>>
>>>
>>> Arrange urgent collection pls
>>>
>>>
>>>
>>> Order #600830550
>>>
>>>
>>>
>>> *Shipping Address*
>>>
>>> SHIP TOheba alhammadi
>>> Alhaq Mosque
>>> Sharjah
>>> United Arab Emirates Map
>>>
>>> SHIP AREAAl Rahmania
>>>
>>> SHIP PHONE971568951451
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>> --
>>>
>>>