Subject: Re: CAM G270
From: Denmark A <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>
Cc: Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Leena ." <[email-masked]>, Asad <[email-masked]>, Samran Iftikhar <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Simone van Geemen <[email-masked]>, Veronique Bachmann <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>, ChildrenWomen <[email-masked]>, Ekta Jesswani <[email-masked]>, Shinette Grace Ochoa <sh
Date: Tue, 9 Jun 2020 16:44:00 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mari,

Item handed over already to your team thank you and apologies for the
delay.

Regards,
Den mark

On Tue, Jun 9, 2020 at 10:13 AM Denmark A <[email-masked]> wrote:

> Hi Mari,
>
> Noted with thanks.
>
> Regards,
> Den mark
>
> On Tue, Jun 9, 2020 at 10:12 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> Please hand over the item to our driver today.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, June 9, 2020 9:54 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Leena . <
>> [email-masked]>; Asad <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa
>> saad <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Simone van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Apologies for the delay, please find the attached VRA_AR_RE1087 for
>> your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jun 9, 2020 at 9:48 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> REMINDER PLS
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Monday, June 8, 2020 5:50 PM
>> *To:* 'Karthik Sankar' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>
>> *Cc:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
>> [email-masked]>; 'Asad' <[email-masked]>; 'Samran Iftikhar' <
>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Mostafa
>> saad' <[email-masked]>; 'Denmark A' <[email-masked]>;
>> 'Umang Mehrotra' <[email-masked]>; 'Simone van Geemen' <
>> [email-masked]>; 'Veronique Bachmann' <[email-masked]>;
>> 'customer care' <[email-masked]>; 'Account' <
>> [email-masked]>; 'ChildrenWomen' <[email-masked]>;
>> 'Ekta Jesswani' <[email-masked]>; 'Shinette Grace Ochoa' <
>> [email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> If this item G270 will not be returned before end of this week, we will
>> going to charge you for this. We’ve sent several email and reminders but
>> still no action from your side.
>>
>>
>>
>>
>>
>> *From:* Karthik Sankar <[email-masked]>
>> *Sent:* Thursday, June 4, 2020 4:24 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Returns.fc <
>> [email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Leena . <[email-masked]>;
>> Asad <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Simone van Geemen <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; customer care <
>> [email-masked]>; Account <[email-masked]>; ChildrenWomen
>> <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
>> Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Returns Team,
>>
>>
>>
>> Could someone please action on this since this is going on for so long?
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>> On Thu, 4 Jun 2020 at 16:16, Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> REMINDER PLS.!
>>
>> Could somebody take necessary action please.
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 1:04 PM
>> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
>> [email-masked]>; 'Asad' <[email-masked]>
>> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
>> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
>> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Simone van Geemen' <[email-masked]>;
>> 'Veronique Bachmann' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Account' <[email-masked]>;
>> 'ChildrenWomen' <[email-masked]>; 'Ekta Jesswani' <
>> [email-masked]>; 'Shinette Grace Ochoa' <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> REMINDER PLS
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Tuesday, June 2, 2020 9:39 AM
>> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
>> [email-masked]>; 'Asad' <[email-masked]>
>> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
>> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
>> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Simone van Geemen' <[email-masked]>;
>> 'Veronique Bachmann' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Account' <[email-masked]>;
>> 'ChildrenWomen' <[email-masked]>; 'Ekta Jesswani' <
>> [email-masked]>; 'Shinette Grace Ochoa' <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> URGENT ACTION PLS.
>>
>>
>>
>> Please provide the VRA for the return item G270. We supplied new one, but
>> the damaged one still not receive til now.
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Saturday, May 30, 2020 5:01 PM
>> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
>> [email-masked]>; 'Asad' <[email-masked]>
>> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
>> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
>> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Simone van Geemen' <[email-masked]>;
>> 'Veronique Bachmann' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Account' <[email-masked]>;
>> 'ChildrenWomen' <[email-masked]>; 'Ekta Jesswani' <
>> [email-masked]>; 'Shinette Grace Ochoa' <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Alina,
>>
>>
>>
>> As per our person, the item is fix properly.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Saturday, May 30, 2020 2:14 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Leena . <
>> [email-masked]>; Asad <[email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Karthik Sankar <[email-masked]>;
>> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Simone van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Dear Mari,
>>
>>
>>
>> Please check the video of the installation been done today.
>>
>>
>>
>> The customer is very upset and will call for an installation person to
>> fix it. Also the box still has some parts left which the customer said are
>> not being used.
>>
>>
>>
>> Customer is not sure if it is required or she advised that she will throw
>> it, please find the attached video and picture.
>>
>>
>>
>> @Asad <[email-masked]> @Veronique Bachmann <[email-masked]>
>> We need to compensate the customer, the customer was very sick and not
>> happy with the work being done.
>>
>> There are slight scratches and it's not fixed properly. Please advise
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>
>>
>> On Sat, May 30, 2020 at 11:00 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mari,
>>
>>
>>
>> Checked with David and they should reach in 1 hour.
>>
>>
>>
>> Will keep you posted.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sat, 30 May 2020, 9:39 am Mari Ibasan (CW.Accounts), <
>> [email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> As per our staff David, they are still in your warehouse til now waiting
>> for the driver. Its late. They must go now as time is running and they have
>> to finish it today.
>>
>> Last Thursday they have reached Abudhabi exactly at 3:30PM. Too late.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Friday, May 29, 2020 8:03 PM
>> *To:* 'Alina D'Souza' <[email-masked]>
>> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Asad' <[email-masked]>;
>> 'Mostafa saad' <[email-masked]>; 'Karthik Sankar' <
>> [email-masked]>; 'Denmark A' <[email-masked]>; 'Umang
>> Mehrotra' <[email-masked]>; 'Simone van Geemen' <
>> [email-masked]>; 'Veronique Bachmann' <[email-masked]>;
>> 'customer care' <[email-masked]>; 'Account' <
>> [email-masked]>; 'ChildrenWomen' <[email-masked]>;
>> 'Leena .' <[email-masked]>; 'Ekta Jesswani' <[email-masked]>;
>> 'Shinette Grace Ochoa' <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Alina,
>>
>>
>>
>> Please pick our staff in burjuman same location.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Friday, May 29, 2020 6:55 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Asad <[email-masked]>;
>> Mostafa saad <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Simone van Geemen <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; customer care <
>> [email-masked]>; Account <[email-masked]>; ChildrenWomen
>> <[email-masked]>; Leena . <[email-masked]>; Ekta Jesswani
>> <[email-masked]>; Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Thanks Mari for your assistance.
>>
>>
>>
>> Please confirm David and the second person will be picked up from the
>> same location in the morning and they will be carrying their tools.
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> Please arrange for a MW driver to
>> pick up David by 8.00 am and take him directly to the customer's address.
>> kindly provide the drivers number.
>>
>>
>>
>> This customer has faced a lot of issues and we cannot keep her waiting
>> tomorrow.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Fri, May 29, 2020 at 6:19 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> We apologize for what happen. Anyway, I have already advised our staff to
>> finish the installation by tomorrow. 2 of our staff will be coming with
>> your driver to abudhabi and they will be ready before 8:00AM. Kindly inform
>> the same to your driver.
>>
>>
>>
>> Please advise your driver to call Mr David.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Friday, May 29, 2020 4:33 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Asad <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Simone van Geemen <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; customer care <
>> [email-masked]>; Account <[email-masked]>; ChildrenWomen
>> <[email-masked]>; Leena . <[email-masked]>; Ekta Jesswani
>> <[email-masked]>; Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hi Mari,
>>
>>
>> As per the customer, David did not have any tools.
>>
>>
>>
>> The customer lent his own tools. Our drivers can assist with off-loading
>> the packages but they have their own delivery runs, so they cannot stay and
>> assist.
>>
>>
>>
>> Please have someone else from your end go along with David and assist him
>> with the installation.
>>
>>
>> Besides, the customer has complained the wardrobe was not assembled
>> properly in the first place and might need to be unassembled to put it
>> together again causing further scratches and damages.
>>
>>
>>
>> The customer is, naturally, very disappointed at the level of service.
>> Sharing with you the video of what the customer thinks went wrong.
>>
>>
>>
>> My contact number - 0558185592
>>
>>
>>
>> Also we would arrange a Driver to pick up David at 8.00 Am tomorrow and
>> send for installation, request you to please ensure that he has proper
>> tools required for the installation.
>>
>> We need to ensure that tomorrow the installation is completed without any
>> inconvenience to the customer.
>>
>>
>>
>>  @Eugene Mugisa <[email-masked]> - Would need your assistance. We
>> need to arrange Umar to pick up David at 8.00 am and ensure he leaves at
>> 9.00 am for installation to Abu Dhabi. If customer location details
>> required kindly contact the customer at 9.00 as installation has been
>> promised by latest 12.00pm.
>>
>>
>>
>> Also please ensure the driver collects the item delivered to the customer
>> today. Please share the drivers number so that I can keep a
>> followup tomorrow.
>>
>>
>>
>> @Asad <[email-masked]> - We would need to compensate the customer
>> for all the hassle she has faced. Please advise
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 7:07 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mari,
>>
>>
>>
>> The item was not assembled as David did not have the necessary tools
>> (screws)
>>
>>
>>
>> We need to arrange the item to be assembled completely. We would need to
>> send someone tomorrow to complete the installation
>>
>>
>>
>> Please advise asap to inform the customer
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 10:35 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please help our person to carry the boxes and accompany him. We need both
>> cooperation to solve this matter.
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Thursday, May 28, 2020 10:09 AM
>> *To:* 'Alina D'Souza' <[email-masked]>
>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Karthik Sankar' <
>> [email-masked]>; 'Vipul Arora' <[email-masked]>; 'Furqan
>> hameed' <[email-masked]>; 'Ammir De Los Reyes' <
>> [email-masked]>; 'Inbound.fc' <[email-masked]>;
>> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Mary Ann Balancio' <[email-masked]>;
>> 'Eugene Mugisa' <[email-masked]>; 'Simone van Geemen' <
>> [email-masked]>; 'Veronique Bachmann' <[email-masked]>;
>> 'customer care' <[email-masked]>; 'Account' <
>> [email-masked]>; 'ChildrenWomen' <[email-masked]>;
>> 'Leena .' <[email-masked]>; 'Ekta Jesswani' <[email-masked]>;
>> 'Shinette Grace Ochoa' <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> 055 820 4702 - DAVID
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, May 28, 2020 10:04 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed
>> <[email-masked]>; Ammir De Los Reyes <[email-masked]>;
>> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone
>> van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Dear Mari,
>>
>>
>>
>> Can we get Davids number or ask him to call Mostafa 0552853128
>>
>>
>>
>> Our Team is trying to find him and he isn't there in the warehouse
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 9:59 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Our person DAVID is in your warehouse since 9:00 AM. He is waiting and he
>> never left.
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, May 28, 2020 9:43 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed
>> <[email-masked]>; Ammir De Los Reyes <[email-masked]>;
>> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone
>> van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Please can you check with David, as he left from the warehouse
>>
>>
>>
>> Kindly advise asap the driver is ready to take him and visit the customer
>> and drop him back
>>
>>
>>
>> Please ask David to meet Mostafa.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 9:15 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Mostafa,
>>
>>
>>
>> Our person is in your warehouse right now. His name is DAVID. He is
>> searching for you, umang or denamrk.
>>
>>
>>
>> Your driver has to take our staff back to Dubai. Otherwise it’s a big
>> problem for us. We are here to help, please you have to help us also.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, May 28, 2020 9:08 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed
>> <[email-masked]>; Ammir De Los Reyes <[email-masked]>;
>> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone
>> van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; Mona Ataya <[email-masked]>; customer care
>> <[email-masked]>; Account <[email-masked]>;
>> ChildrenWomen <[email-masked]>; Leena . <[email-masked]>;
>> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hello Mari
>>
>>
>>
>> As we agreed with your person it must be here at the WH with our morning
>> driver also we already arranged with him and one from our driver to pick
>> up him from his room at the morning to send him with Abu Dhabi driver but
>> he is didn't reach
>>
>>
>>
>> So again we faced the same issue as yesterday we have driver will go to
>> Abu Dhabi at 1 PM but he will droop your person to the customer and after
>> that, he will go to continue his Work.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]>  @Eugene Mugisa
>> <[email-masked]> FYI  we didn't have any driver to droop this
>> person to the customer and wait for him until he finishes and returned him
>> back to Dubai on the same day
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 6:12 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Alinia,
>>
>>
>>
>> 9AM our person will be in your warehouse tomorrow. Please make it ready
>> at 9:00 AM.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, May 27, 2020 5:58 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; Mostafa saad <
>> [email-masked]>; Vipul Arora <[email-masked]>; Furqan
>> hameed <[email-masked]>; Ammir De Los Reyes <
>> [email-masked]>; Inbound.fc <[email-masked]>;
>> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mary Ann Balancio <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Simone van Geemen <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; Mona Ataya <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Sure Mari,
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>> <[email-masked]> Please arrange the same.
>>
>>
>>
>> Delivery has to be organised before 1.00 pm
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, May 27, 2020 at 5:43 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Our staff will be in your warehouse again tomorrow morning to go to
>> abudhabi with your driver. Please note that your driver has to take our
>> staff back to Dubai and not leave in customer home.
>>
>>
>>
>> Kindly advise please.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, May 27, 2020 3:24 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; Mostafa saad <
>> [email-masked]>; Vipul Arora <[email-masked]>; Furqan
>> hameed <[email-masked]>; Ammir De Los Reyes <
>> [email-masked]>; Inbound.fc <[email-masked]>;
>> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mary Ann Balancio <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Simone van Geemen <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; Mona Ataya <
>> [email-masked]>; customer care <[email-masked]>; Account <
>> [email-masked]>; ChildrenWomen <[email-masked]>;
>> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hi Eugene,
>>
>>
>>
>> Please advise we had promised the Customer at 12.00
>>
>>
>>
>> The item has been collected
>>
>>
>>
>> Please confirm asap
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, May 27, 2020 at 1:12 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> The location of the customer is in Abu dhabi.
>>
>>
>>
>> As per Mostafa mumzworld, your driver will drop only our person to
>> customer location stay there to install the item. What about the return
>> item and how our person will go back to Dubai then?.
>>
>>
>>
>> Could you please clarify this situation.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, May 27, 2020 1:05 PM
>> *To:* Karthik Sankar <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Vipul Arora <
>> [email-masked]>; Furqan hameed <[email-masked]>; Ammir De Los
>> Reyes <[email-masked]>; Inbound.fc <[email-masked]>;
>> Mari Ibasan (CW.Accounts) <[email-masked]>; Denmark A <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; Mary Ann
>> Balancio <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Simone van Geemen <[email-masked]>; Veronique Bachmann <
>> [email-masked]>; Mona Ataya <[email-masked]>; customer care
>> <[email-masked]>; Account <[email-masked]>;
>> ChildrenWomen <[email-masked]>; Leena . <[email-masked]>;
>> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hi Mostafe / Eugene,
>>
>>
>>
>> Whats an update on this?
>>
>>
>>
>> Received a call from a customer that a driver has gone to collect the item
>>
>>
>>
>> Whereas we should have collected during the installation of the new order.
>>
>>
>>
>> Customer doesn't have the box there are more chances on damages in
>> transit on the old item.
>>
>>
>>
>> Advise asap.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, May 27, 2020 at 12:32 PM Karthik Sankar <[email-masked]>
>> wrote:
>>
>> Hi Vipul/Furqan,
>>
>>
>>
>> Please assist Childrenwomen so they can proceed with this.
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>> On Wed, 27 May 2020 at 12:30, Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mari
>>
>>
>>
>>
>>
>> Please send the driver to me now to send him with our driver.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 11:49 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Our person is in your warehouse already, but let them finish first the
>> offloading of items from truck before going to your customer. His name is
>> Endurance.
>>
>>
>>
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Wednesday, May 27, 2020 11:39 AM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Mary Ann Balancio <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Simone van Geemen <
>> [email-masked]>; Veronique Bachmann <[email-masked]>;
>> Mona Ataya <[email-masked]>; customer care <[email-masked]>;
>> Account <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Hello Alina
>>
>>
>>
>> As per our reply yesterday that delivery guy should be here at 12 to send
>> him to the customer with our driver. after our driver collects this item I
>> will confirm with you.
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 11:27 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Whats the update on this?
>>
>>
>>
>> Did we get the driver arranged for pick up and assemble?
>>
>>
>>
>> By what time should i advise the team reaching for assembling?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, May 26, 2020 at 2:11 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Customer contact number is 0503134744
>>
>>
>>
>>  Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, May 26, 2020 at 2:06 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Please ensure i have advised the customer that the item will be delivered
>> and assembled tomorrow and if collection can be done the same time.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, May 26, 2020 at 1:52 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mari
>>
>>
>>
>> Please send him again tomorrow at 12 PM.
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 1:44 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> As per your warehouse team, the installation of the  item G270 has been
>> postponed from your side. Our person have left already your warehouse.
>> Please advise when is your driver available for installation and inform us.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Tuesday, May 26, 2020 1:20 PM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Mary Ann Balancio <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Simone van Geemen <
>> [email-masked]>; Veronique Bachmann <[email-masked]>;
>> Mona Ataya <[email-masked]>; customer care <[email-masked]>;
>> Account <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Yes, we alredy proceed.
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 9:24 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Umang / Denmark,
>>
>>
>>
>> Please advise,
>>
>>
>>
>> We need to arrange the item today
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, May 25, 2020 at 4:11 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please provide us the VRA for the damage will return.
>>
>>
>>
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Monday, May 25, 2020 2:54 PM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Denmark A <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Mary Ann Balancio <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Simone van Geemen <
>> [email-masked]>; Veronique Bachmann <[email-masked]>;
>> Mona Ataya <[email-masked]>; customer care <[email-masked]>;
>> Account <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>> Ok
>>
>>
>>
>> @Umang Mehrotra <[email-masked]>  Please hand it to me once it's
>> ready.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, May 25, 2020 at 2:27 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Thanks Mari,
>>
>>
>>
>> @Mary Ann Balancio <[email-masked]> Please link the PO to the
>> new order# 600868338. This is a replacement for the order# 600807389
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> @Umang Mehrotra
>> <[email-masked]> @Denmark A <[email-masked]>  - Once the
>> item is received in our WH we need to send one our driver along with the
>> person to assemble the item and collect the item to CRA_AR_RE12210
>>
>> Cam - Wardrobe - White
>>
>> @Mostafa saad <[email-masked]> Need a driver to assist the
>> replacement and collection at the same time.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, May 25, 2020 at 2:10 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> We will deliver the item to your warehouse by tomorrow along with the
>> person who will assemble the item. We cannot deliver the item directly to
>> your customer due to shortage of driver. I suggest you to please arrange
>> driver tomorrow from your side and take our person from your warehouse to
>> your customer home.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Monday, May 25, 2020 1:58 PM
>> *To:* Simone van Geemen <[email-masked]>
>> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
>> [email-masked]>; Veronique Bachmann <[email-masked]>;
>> Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Account <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Leena . <[email-masked]>
>> *Subject:* Re: CAM G270
>>
>>
>>
>>  Hi Simone / Mari,
>>
>>
>>
>> Customer needs someone to replace and assemble the item for her, it is
>> better if we send someone.
>>
>>
>>
>> We can arrange the collection from our side, however, we do not have
>> anyone who can assemble item for the customer.
>>
>>
>>
>> Please advise if I can proceed to place a replacement order and share the
>> PO with you to arrange the team to proceed for delivery and assembling at
>> the same time tomorrow.
>>
>>
>>
>> Kindly advise.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, May 25, 2020 at 12:13 PM Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Thanks for the support in full set replacement tomorrow. Do you have the
>> option to send your driver with the item to the customer’s home and
>> assemble there? You could pick up the damaged items directly? This avoids
>> an additional step in the process and eliminates damages in logistics.
>>
>>
>>
>> @'Alina <[email-masked]> @'Veronique <[email-masked]>
>> please liaise with the customer and please liaise with Mari on next steps.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Monday, May 25, 2020 12:00 PM
>> *To:* 'Simone van Geemen' <[email-masked]>; 'Alina D'Souza' <
>> [email-masked]>; 'Karthik Sankar' <[email-masked]>
>> *Cc:* 'Mona Ataya' <[email-masked]>; 'Denmark A' <
>> [email-masked]>; 'customer care' <[email-masked]>; 'Umang
>> Mehrotra' <[email-masked]>; 'Veronique Bachmann' <
>> [email-masked]>; [email-masked]; 'ChildrenWomen' <
>> [email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Ms Simone,
>>
>>
>>
>> Replacement would not be a problem as long as the parts of items are
>> complete with 4boxes.
>>
>> Our warehouse is close today, so tomorrow will get new one and deliver to
>> your warehouse. Upon delivery, our person will assemble the item in your
>> warehouse. Please advise if we can get the damage item by tomorrow as well.
>>
>>
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Monday, May 25, 2020 11:43 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Karthik Sankar <[email-masked]>
>> *Cc:* Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; [email-masked];
>> ChildrenWomen <[email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Regardless of the warehouse check which we can do – this item is reported
>> as damaged – see images below:
>>
>>
>>
>>
>>
>> Can we replace a full set and do assembly today or tomorrow?
>>
>>
>>
>> Thanks & Kind regards,
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Monday, May 25, 2020 11:36 AM
>> *To:* 'Simone van Geemen' <[email-masked]>; 'Alina D'Souza' <
>> [email-masked]>; 'Karthik Sankar' <[email-masked]>
>> *Cc:* 'Mona Ataya' <[email-masked]>; 'Denmark A' <
>> [email-masked]>; 'customer care' <[email-masked]>; 'Umang
>> Mehrotra' <[email-masked]>; 'Veronique Bachmann' <
>> [email-masked]>; [email-masked]; 'ChildrenWomen' <
>> [email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Ms Simone,
>>
>>
>>
>> This item G270 have 4boxes and its wrapped all together when we delivered
>> the items to your warehouse. Please check your warehouse team if how many
>> boxes have delivered to your customer. It should be 4boxes. We can send our
>> person to assemble the item.
>>
>>
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Monday, May 25, 2020 11:28 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Karthik Sankar <[email-masked]>
>> *Cc:* Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Veronique Bachmann <[email-masked]>; [email-masked];
>> ChildrenWomen <[email-masked]>
>> *Subject:* RE: CAM G270
>> *Importance:* High
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> This should be POMUMZ_DXB178973 as there has been only 1 PO from MW to
>> you for this sku reference. @'Karthik <[email-masked]> please
>> correct if needed.
>>
>>
>>
>> Can you please replace immediately? You can liaise with @'Alina
>> <[email-masked]> for the customer address details.
>>
>>
>>
>> Hamid, please push the team to solve this case on urgent basis.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Monday, May 25, 2020 11:22 AM
>> *To:* 'Alina D'Souza' <[email-masked]>
>> *Cc:* [email-masked]; 'Simone van Geemen' <[email-masked]>;
>> [email-masked]; 'customer care' <[email-masked]>;
>> [email-masked]; 'Alina D'Souza' <[email-masked]>;
>> [email-masked]; [email-masked]; 'ChildrenWomen' <
>> [email-masked]>
>> *Subject:* RE: CAM G270
>>
>>
>>
>> Dear Team
>>
>> Please advise the Purchase number for this item G270 in order to check
>> from our record.
>>
>>
>>
>>
>>
>> On May 22, 2020 at 5:52 PM, Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Simone / Karthik,
>>
>>
>>
>> Need your assistance here we do not have the stock in our warehouse for
>> an immediate replacement.
>>
>>
>>
>> Can we get the missing piece or replacement tomorrow, The Customer
>> doesn't have the box she threw it.
>>
>>
>>
>> Also if someone can assemble the item for her.
>>
>>
>>
>> Please advise
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Fri, May 22, 2020 at 5:43 PM Mona Ataya <[email-masked]> wrote:
>>
>> This product looks damaged please send a replacement and arrange to help
>> her assemble if possible
>>
>> <p class=MsoNormal style='ms
>>
>>