Subject: Re: Urgent Oman Delivery - Order No. 600827651
From: Ronald Gaviola <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 9 Jun 2020 15:56:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Anas,

You may inform the customer to check the website for the shipment real time
status. Estimated latest delivery is mentioned also in the website.

https://www.dhl.com/en/express/tracking.html?AWB=6532291065&brand=DHL

Regards,
Ronald

On Tue, Jun 9, 2020 at 3:48 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the below customer called again to follow up the delivery.
>
> Best regards,
> Anas Nazzal
>
>
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> On Sun, Jun 7, 2020 at 8:07 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Team,
>>
>> Pick up arrange tomorrow morning.
>>
>> AWB: 6532291065
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sun, Jun 7, 2020 at 5:44 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>> The customer is calling again. He doesn't want to hang up unless
>>> confirmed.
>>>
>>> Please confirm where is the shipment. May we have the AWB as well,
>>> please?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 5:18 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please prioritize and respond urgently or within 48hrs time frame.
>>>>
>>>> The customer threats to escalate it further we don't give him an
>>>> update within the mentioned time frame.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 7 Jun 2020 at 17:05, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer with the above order no. called again to follow up. Our
>>>>> record shows that the order was shipped on 22nd May yet the AWB is not yet
>>>>> updated.
>>>>>
>>>>>
>>>>> Kindly check and advise urgently as the customer is getting
>>>>> furious about the delay.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>
>
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