Subject: Re: Urgent Oman Delivery - Order No. 600827651
From: Anas nazzal <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 9 Jun 2020 15:47:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly note that the below customer called again to follow up the delivery.

Best regards,
Anas Nazzal

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Sun, Jun 7, 2020 at 8:07 PM Ronald Gaviola <[email-masked]> wrote:

> Team,
>
> Pick up arrange tomorrow morning.
>
> AWB: 6532291065
>
>
>
>
> Regards,
> Ronald
>
>
> On Sun, Jun 7, 2020 at 5:44 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> The customer is calling again. He doesn't want to hang up unless
>> confirmed.
>>
>> Please confirm where is the shipment. May we have the AWB as well, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 7, 2020 at 5:18 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please prioritize and respond urgently or within 48hrs time frame.
>>>
>>> The customer threats to escalate it further we don't give him an
>>> update within the mentioned time frame.
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 7 Jun 2020 at 17:05, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer with the above order no. called again to follow up. Our
>>>> record shows that the order was shipped on 22nd May yet the AWB is not yet
>>>> updated.
>>>>
>>>>
>>>> Kindly check and advise urgently as the customer is getting
>>>> furious about the delay.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>