Subject: Re: Order #600830550 URGENT COLLECTION
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Asad <[email-masked]>, Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 9 Jun 2020 14:20:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

In the subject order mention why there are 3 CRA's for the same order and
item?

  CRA_AR_RE12313 but CRA is Pending
  CRA_AR_RE11991 but CRA is closed

We received only CRA_AR_RE 11931but is closed.

Please advise.

Regards,
Den mark

On Sun, Jun 7, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:

> Hi Umang,
>
> The returns V2 tracker does mentioned that its been cancelled , however I
> am going by what the customers are complaining about
>
> Denmark 's notes clearly mention that the item was received for vendor
> communication.
>
> Request you to please advise the team to update the correct information on
> the Tracker.
>
> With regards to the items she used to free set so please advise if I can
> give her a replacement of just the machine. Waiting for your reply.
>
>
>
> Regards,
> Alina
>
>
>
> On Sun, Jun 7, 2020 at 11:57 AM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>>
>>
>> Please refer the returns V2.0 tracker for the below mentioned CRA where
>> it is clearly mentioned that the collection is closed.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Mohamed Magdy [mailto:[email-masked]]
>> *Sent:* Sunday, June 7, 2020 11:41 AM
>> *To:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Asad <
>> [email-masked]>
>> *Subject:* Re: Order #600830550 URGENT COLLECTION
>>
>>
>>
>> +Umang Mehrotra <[email-masked]> ..FYA
>>
>>
>>
>> On Sat, Jun 6, 2020 at 1:19 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Mostafa / Denmark,
>>
>>
>>
>> Please confirm what item has been received from the customer.
>>
>>
>>
>> Customer claims she sent us only the machine as its faulty did not send
>> us the Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>
>>
>>
>> Please confirm we can get the item replaced from the vendor
>> CRA_AR_RE12313
>>
>>
>>
>>
>> 600830550
>>
>> TC-B-TT62
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1008648>
>>
>> Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer Pots
>> & Tray x 4 + Cool & Mash Weaning Bowl
>>
>>
>>
>> Date -
>>
>> 24-Apr-2020
>>
>> Shipped - Delivery 5th May
>> What happened - Damaged Video Attached, customer used the bowl and pot
>> When customer reached out to Mumwz - May 5th
>> What he described - Web in the machine and waiting for replacement
>> What was done - Customer claims item collected. Warehouse mentioned on
>> collection Tracker not collected
>>
>>
>>
>> Item was purchased on sale for 598.88. However customer used the free
>> items.
>>
>>
>>
>> Please confirm if collected and can be replaced.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, May 19, 2020 at 5:26 PM Sujan Raj <[email-masked]>
>> wrote:
>>
>> Hi Alina,
>>
>>
>>
>> This customer is not responding and the location is not complete please
>> provide us the complete location and the available number of this customer.
>>
>>
>>
>>
>>
>>
>> Warm Regards,
>>
>> Sujan Raj,
>>
>> Mobile : +971506855826
>>
>> Email : [email-masked]
>>
>>
>>
>>
>>
>> On Tue, May 19, 2020 at 4:44 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Is this collected
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, May 18, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Sujan Raj <[email-masked]>  Please check and give us the
>> status for this order.
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, May 18, 2020 at 9:39 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mostafa and Eugene,
>>
>>
>>
>> Arrange urgent collection pls
>>
>>
>>
>> Order #600830550
>>
>>
>>
>> *Shipping Address*
>>
>> SHIP TOheba alhammadi
>> Alhaq Mosque
>> Sharjah
>> United Arab Emirates Map
>>
>> SHIP AREAAl Rahmania
>>
>> SHIP PHONE971568951451
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>> --
>>
>>