Subject: Re: You Got a Gift Refund- 600866929
From: Fabian Joseph Melder <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Tue, 9 Jun 2020 11:59:13 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sagar,

Hope all is well,

Please note that there were 3 cases from Mary.

3872535826502 - SAR 500
3354436663771 - AED 110
3680677914977 - AED 50

All the code are reactivated and customers can reuse the codes again.

Best Regards,

Fabian J Melder
*Manager **Training & Operations*

T. +971 4 441 8674
M. +971 50 657 4025
E. [email-masked]
SE. [email-masked]
A.

G06, Loft Offices 3, Entrance B
Dubai Media City, Dubai - UAE
P.O. Box 502681

Download the App
<https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
<https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
[image:
Yougotagift.com]
<http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>

On Tue, Jun 9, 2020 at 11:50 AM Sagar Khawani <[email-masked]> wrote:

> Fabian
>
>
>
> Can you provide me with list of voucher which you will cancelled ?
>
>
>
> *From:* Fabian Joseph Melder <[email-masked]>
> *Sent:* Monday, June 8, 2020 4:46 PM
> *To:* Samiya Sheikh <[email-masked]>; Sagar Khawani <
> [email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: You Got a Gift Refund- 600866929
>
>
>
> Hi Sagar,
>
>
>
> Kindly note that Bilal our Head of Finance has requested IT to make all
> the voucher that recently had orders canceled reactivated as a special case.
>
>
>
> Give us time till tomorrow morning and all the vouchers we will
> consolidate them and have it activated so customers can use it for future
> purchases.
>
>
>
> Regards,
>
> Fabian
>
>
>
> Get Outlook for Android <https://aka.ms/ghei36>
> ------------------------------
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Monday, June 8, 2020 4:42:38 PM
> *To:* Sagar Khawani <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>; Fabian Joseph Melder <[email-masked]>
> *Subject:* Re: You Got a Gift Refund- 600866929
>
>
>
> Hi Sagar,,
>
>
>
> Please confirm if we should create GC to the customer.
>
>
>
> Regards
>
>
>
> On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <
> [email-masked]> wrote:
>
> Hi Sagar,
>
>
>
> The code is already redeemed in our system and it will appear in your
> billing cycle.
>
>
>
>
>
> Best Regards,
>
> Fabian J Melder
> *Manager Training & Operations*
>
>
>
>
>
> T. +971 4 441 8674
> M. +971 50 657 4025
> E. [email-masked]
> SE. [email-masked]
>
> A.
>
> G06, Loft Offices 3, Entrance B
> Dubai Media City, Dubai - UAE
> P.O. Box 502681
>
> Download the App
>
> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
>
> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>
>
>
>
>
>
>
> On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]> wrote:
>
> Fabian
>
> Is it redeem in your system and you will pay us?
>
> So I arrange for store credit to customer from our end
>
> Thx
>
> Sagar
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 2:19 PM
> *To:* Sagar Khawani <[email-masked]>; Fabian Joseph Melder <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: You Got a Gift Refund- 600866929
>
>
>
> Hi Sagar and Fabian,
>
>
>
> Has this already been sorted out?
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sagar and Fabian,
>
>
>
> Need your assistance in this case.
>
>
>
> Kindly reactivate the voucher for 49.91 AED, the payment didn't go through.
>
>
>
> Here is the voucher number - 3680677914977
>
>
>
> Hope to hear from you soon. Thank you
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Fabian,
>
>
>
> We have a customer who used the GC in her order ( # 600866929 ) with us.
>
>
>
> Kindly reactivate the amount of AED 49.91 as the order has already been
> cancelled due to no payment received.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>