Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870
From: Yaseen Shaqra <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, DXB CS <[email-masked]>, Amir Julkarnain <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Asad <[email-masked]>
Date: Tue, 9 Jun 2020 11:11:12 +0400
List-Id: <ccteam.mumzworld.com>

@Asad <[email-masked]> Please we need your support on this, the
customer wants the amount to be refunded urgently, the order created on
14.04.2020

On Tue, Jun 9, 2020 at 11:05 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Eugene / Ronald,
>
> Can we please have this returned asap ?
> The customer is all over social media asking for a refund.
>
>
>
>
> On Tue, Jun 9, 2020 at 10:56 AM Zubair Wahid <[email-masked]> wrote:
>
>> @hussain can you create a new AWB for this order
>>
>> On Tue, Jun 9, 2020, 9:52 AM DXB CS <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>>
>>>
>>> We are apologize for that we requested to reattempt the shipment .
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 9, 2020 10:35 AM
>>> *To:* DXB CS <[email-masked]>; Zubair Wahid <[email-masked]>;
>>> KSA Lastmile <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> We have been requesting this shipment to be delivered. Why it is for RTO
>>> now. Please check on this and have it delivered to the customer.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Amir
>>>
>>>
>>>
>>> On Mon, 18 May 2020 at 10:04, DXB CS <[email-masked]> wrote:
>>>
>>> Dear Amir,
>>>
>>>
>>>
>>> Please inform the Customer that we will arrange delivery asap.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>> *Sent:* Monday, May 18, 2020 9:35 AM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Any update on this? Please prioritize. Customer is asking for feedback.
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>> On Sun, 17 May 2020 at 12:31, Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Sat, 16 May 2020 at 09:38, DXB CS <[email-masked]> wrote:
>>>
>>> Dear Amir,
>>>
>>>
>>>
>>> Requested with concern team for the update .
>>>
>>> Will revert  you back asap.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>> *Sent:* Friday, May 15, 2020 10:20 AM
>>> *To:* [email-masked]
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* URGENT Order #700230799 - NAQEL-Road::70793870
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Above order has no movement since 29th of April, Kindly check and
>>> prioritize as customer is complaining all over social media,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE