Subject: RE: Sales Order # 600841821 - TC-B-TTUltra-4
From: Avinash TrucareFzc <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Ashley Fernandes <[email-masked]>, Benoy TrucareFzc <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, Outbound.fc <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 9 Jun 2020 06:31:44 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ali

Yes I see your guys sent B-TTultra 2 bundle to your customer

The correct bundle is B-TTUltra 4 I see on the mail thread.

But first Please see if your team has mistakenly sent the wrong bundle B-TTUltra-2 instead of B-TTUltra-4

B-TTUltra-2
TT42420176

TT Ultra Bottle 260ML
Tommee Tippee  Ultra Bottle 260ML + TT Ultra Bottle 260ML
5010415242013
1000010000228
TT42420176
TT Ultra Bottle 260ML
5010415242013

Thanks
Kind regards

Avi.

From: Taqwa Ali [mailto:[email-masked]]
Sent: Tuesday, June 9, 2020 9:42 AM
To: Avinash TrucareFzc
Cc: Ashley Fernandes; Benoy TrucareFzc; RP Singh TrucareFzc; Vipul Arora; Mohit Caleb; Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne Agapito; customer care; Alina D'Souza; Radwa Ali; lastmile
Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4

Dear Team

POMUMZ_DXB189848

Regards
Taqwa

On Tue, Jun 9, 2020 at 9:34 AM Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>> wrote:
HI Ali

Can you please send a proper image of the items received
And which PO was this order sent on.

Thanks
Kind regards
Avi.

From: Taqwa Ali [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, June 9, 2020 9:15 AM
To: Ashley Fernandes; Avinash TrucareFzc
Cc: Benoy TrucareFzc; RP Singh TrucareFzc; Vipul Arora; Mohit Caleb; Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne Agapito; customer care; Alina D'Souza; Radwa Ali; lastmile
Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4

Dear Team

Kindly update as the following up

Regards
Taqwa

On Mon, Jun 8, 2020 at 4:32 PM Ashley Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
++ @Avinash TrucareFzc<mailto:[email-masked]> @Benoy TrucareFzc<mailto:[email-masked]> @RP Singh TrucareFzc<mailto:[email-masked]>

Can we please have the missing item (pic below) delivered tomorrow, 09th June to our warehouse.

Tommee Tippee - Ultra 150ml Bottle

Thanks and Regards,
Ashley Fernandes
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Mon, Jun 8, 2020 at 4:08 PM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

We need an urgent update here as the CM keeps following up.

Regards
Taqwa

On Mon, Jun 8, 2020 at 3:05 PM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
+Ashley: kindly check with vendor
On Mon, Jun 8, 2020, 14:58 Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ekta,

I have checked on this case the item came wrongly bundled from the Vendor.
We have checked our existing stocks also, the vendor has only sent two items per bundle.

Since there are no images in Picking & Packing devices this could not be caught during that.
@Vipul Arora<mailto:[email-masked]>  Kindly escalate to the related vendor.

Thanks & Regards
[https://mailfoogae.appspot.com/t?sender=abW9oaXRAbXVtendvcmxkLmNvbQ%3D%3D&type=zerocontent&guid=a5ab9be8-26de-463f-a35d-c86d4b71d06a]ᐧ

On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mohit,

Can you please check on the subject order

The customer was supposed to receive the 1x 150ml bottle along with the 2x 260ml bottles.

Please check and ship the extra item to the customer immediately.

Bundle SKU's need to be properly checked before shipping to avoid multiple trips to the customer location

Thanks

Regards,
Ekta

On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please update as the CM keeps following up.

Regards
Taqwa

On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

May we have an update on this case, please?

The customer called to follow up again. Please check the missing bottle.

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mohit,
Please check the missing item case below as the customer has ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
She is missing the 150 ML bottle.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Regards,

[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]

--
[https://docs.google.com/uc?export=download&id=1da55_cmVsU6CcUzoz-ET18HmhxV3rsdw&revid=0B5lygS4nfdoEU2hTdUpYOXMxaEUvcUI5SC8zR1pnNWxzeUQ4PQ]