Subject: Re: Order #600600878 NOT WORKING
From: Yaseen Shaqra <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Abdul Monim <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Simone van Geemen <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 9 Jun 2020 09:25:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Denmark A <[email-masked]> Please note that the customer asked to
refund the amount back to her because of the delay

Kindly check and update us

On Wed, May 27, 2020 at 1:03 PM Denmark A <[email-masked]> wrote:

> Hi All,
>
> Apologies for the late reply, the item will be dispatched today to the
> vendor for further evaluation.
>
> @Abdul Monim - Areen E&W <[email-masked]> Can you please share your
> complete address and contact person to whom we will hand over the item?
>
>
>
> Regards,
> Den mark
>
> On Thu, May 21, 2020 at 12:17 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Abdul,
>>
>> Apologies if you were not informed beforehand and the item still not with
>> you.
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> -
>> need your assistance on this case.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, May 21, 2020 at 11:25 AM Abdul Monim <[email-masked]> wrote:
>>
>>> Hi Mary Anne,
>>>
>>>
>>>
>>> Actually, I asked our service team, not received yet?.
>>>
>>>
>>>
>>> And no one informed me before!!!.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Thursday, May 21, 2020 11:02 AM
>>> *To:* Abdul Monim <[email-masked]>
>>> *Cc:* Umang Mehrotra <[email-masked]>; Denmark A <
>>> [email-masked]>; Simone van Geemen <[email-masked]>;
>>> customer care <[email-masked]>; Alina D'Souza <[email-masked]
>>> >
>>> *Subject:* Re: Order #600600878 NOT WORKING
>>>
>>>
>>>
>>> Hi Abdul,
>>>
>>>
>>>
>>> Is the above item already been given to your office? If so, may we have
>>> an update on this?
>>>
>>>
>>>
>>> The customer is following up and asking for it.
>>>
>>>
>>>
>>> Please assist. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 12, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Order #600600878
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600600878>, customer
>>> needs a replacement not working
>>>
>>> Products Details
>>> Sku :AEW-MBP27T
>>> Name :Motorola 2.4' Digital Video Baby Monitor with Temp Sensor
>>> Date Placed :2019-10-14 10:37:52
>>> Date Shipped :2019-10-17 08:44:28
>>> Qty Ordered :1.0000
>>> Shipping Country:United Arab Emirates
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :I can't see the picture outside the room it is showing no
>>> signal without any picture. Can you fixed.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE