Subject: Re: SO# 600851662 - CRA_AR_RE12193
From: "Alina D'Souza" <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 9 Jun 2020 01:37:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Please process refund, we have not collected the item as totally damaged

@Denmark A <[email-masked]> could you please update CRA

@Mohamed Magdy <[email-masked]> need your assistance on this case,
customer received damaged and we cannot Update CRA as not collected.

Regards,
Alina

On Mon, Jun 8, 2020 at 3:20 PM Yaseen Shaqra <[email-masked]> wrote:

> Hi Umang,
>
> Please note that the customer ordered Original Sprout - Natural Shampoo -
> 12oz, this item should be stored in a cold place
>
> the customer received the items very hot and it was spiled
>
>
> Kindly refund the CRA in order for us to refund the amount to the customer
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>