Subject: RE: Order shows delivered but not received- 200267099//S000893971940
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Jun 2020 09:53:20 -0700 (PDT)
List-Id: <ccteam.mumzworld.com>

Dear team,

Please note that we will check on the matter and get back to you with updates soon.

Best regards,

Akram Wahdan
Customer Care

M: 800 SHIPA
www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 12/5/2020 11:32 AM GMT+03:00
To: [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: Order shows delivered but not received- 200267099//S000893971940

Hi Team,

May we have an update on this case, please?

The customer is following up and needs it urgently.

Here is the order number  200267099_1

Please need your immediate response.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, May 11, 2020 at 12:36 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Team,

The customer is very upset as her order says delivered when tracked but she didn't receive it. She also mentioned no courier contacted her. She tried numerous times to contact your company but to no avail.

The customer is 37 weeks pregnant and she needed her order urgently. She is at high risk of pregnancy and very stressed because of this issue.

Please check and advise us. The customer will file a complaint to the consumer rights if not resolve.

Hoping to hear from you soon.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE