Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4
From: Ashley Fernandes <[email-masked]>
To: Taqwa Ali <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Benoy TrucareFzc <[email-masked]>, RP Singh TrucareFzc <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 8 Jun 2020 16:32:42 +0400
List-Id: <ccteam.mumzworld.com>

++ @Avinash TrucareFzc <[email-masked]> @Benoy TrucareFzc
<[email-masked]> @RP Singh TrucareFzc <[email-masked]>

Can we please have the missing item (pic below) delivered tomorrow, 09th
June to our warehouse.

Tommee Tippee - Ultra 150ml Bottle

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Mon, Jun 8, 2020 at 4:08 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> We need an urgent update here as the CM keeps following up.
>
> Regards
> Taqwa
>
> On Mon, Jun 8, 2020 at 3:05 PM Vipul Arora <[email-masked]> wrote:
>
>> +Ashley: kindly check with vendor
>>
>> On Mon, Jun 8, 2020, 14:58 Mohit Caleb <[email-masked]> wrote:
>>
>>> Hi Ekta,
>>>
>>> I have checked on this case the item came wrongly bundled from the
>>> Vendor.
>>> We have checked our existing stocks also, the vendor has only sent two
>>> items per bundle.
>>>
>>> Since there are no images in Picking & Packing devices this could not be
>>> caught during that.
>>> @Vipul Arora <[email-masked]>  Kindly escalate to the related
>>> vendor.
>>>
>>> Thanks & Regards
>>> ᐧ
>>>
>>> On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Can you please check on the subject order
>>>>
>>>> The customer was supposed to receive the 1x 150ml bottle along with the
>>>> 2x 260ml bottles.
>>>>
>>>> Please check and ship the extra item to the customer immediately.
>>>>
>>>> *Bundle SKU's need to be properly checked before shipping to avoid
>>>> multiple trips to the customer location*
>>>>
>>>> Thanks
>>>>
>>>> Regards,
>>>> Ekta
>>>>
>>>> On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Please update as the CM keeps following up.
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>> The customer called to follow up again. Please check the missing
>>>>>> bottle.
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>> Please check the missing item case below as the customer has
>>>>>>> ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
>>>>>>> She is missing the 150 ML bottle.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> *Regards, *
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>>