Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4
From: Taqwa Ali <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Ashley Fernandes <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 8 Jun 2020 16:07:52 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

We need an urgent update here as the CM keeps following up.

Regards
Taqwa

On Mon, Jun 8, 2020 at 3:05 PM Vipul Arora <[email-masked]> wrote:

> +Ashley: kindly check with vendor
>
> On Mon, Jun 8, 2020, 14:58 Mohit Caleb <[email-masked]> wrote:
>
>> Hi Ekta,
>>
>> I have checked on this case the item came wrongly bundled from the Vendor.
>> We have checked our existing stocks also, the vendor has only sent two
>> items per bundle.
>>
>> Since there are no images in Picking & Packing devices this could not be
>> caught during that.
>> @Vipul Arora <[email-masked]>  Kindly escalate to the related
>> vendor.
>>
>> Thanks & Regards
>> ᐧ
>>
>> On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Mohit,
>>>
>>> Can you please check on the subject order
>>>
>>> The customer was supposed to receive the 1x 150ml bottle along with the
>>> 2x 260ml bottles.
>>>
>>> Please check and ship the extra item to the customer immediately.
>>>
>>> *Bundle SKU's need to be properly checked before shipping to avoid
>>> multiple trips to the customer location*
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>> On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Please update as the CM keeps following up.
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>> The customer called to follow up again. Please check the missing
>>>>> bottle.
>>>>>
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohit,
>>>>>> Please check the missing item case below as the customer has
>>>>>> ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
>>>>>> She is missing the 150 ML bottle.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>>
>> --
>>
>>