Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Omar Ismail <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Clearway Express <[email-masked]>, "Alina D'Souza" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce
Date: Mon, 8 Jun 2020 15:53:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

Please be informed that we checked for the missing part in the wh, but
unfortunately couldn't find the same.

*Thanks,*

*Omar Ismail | Mumzworld Services*
*Email: [email-masked] <[email-masked]>*

On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]> wrote:

> @Clearway Express <[email-masked]>  Please share your feedback
> for this AWB (  600840705
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]> wrote:
>
>> + @Mostafa saad <[email-masked]>
>>
>>
>>
>> What happened here?
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Monday, June 8, 2020 3:01 PM
>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>; Omar
>> Ismail <[email-masked]>; Mohit Caleb <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>;
>> lastmile <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Denmark A <[email-masked]>; Shady Elgendy <[email-masked]>;
>> Hyacinth Joyce <[email-masked]>; Anas nazzal <[email-masked]>
>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>
>>
>>
>> Hi Syed / Eugene,
>>
>>
>>
>> Could you please confirm if reshipped. Its a while now customer is
>> complaining.
>>
>>
>>
>> @Mohamed Magdy <[email-masked]> need your assistance in this
>> case. The missing part is not yet received and customer is complaining
>> since 16th May.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly note that the customer called again to complain about the same
>> issue.
>>
>> The customer extremely angry due to fake promises and lack of commitment.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Please arrange a call back to the customer at the soonest, the customer
>> received an SMS at 8:00 Am, to arrange the delivery
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Please contact the customer on the number given below:
>>
>>
>>
>> 971 557189240
>>
>>
>>
>> Thanks again.
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Syed,
>>
>>
>>
>> Thank you for the update.
>>
>>
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]>  - pls reship asap, the customer is calling
>> again.
>>
>>
>>
>> I appreciate your support.
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]> wrote:
>>
>> Hello Mac,
>>
>>
>>
>> Missing item prepared reship. @Mohammad Abdul Naser
>> <[email-masked]> @Omar Ismail <[email-masked]> please adjust
>> inventory for this item.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Syed,
>>
>>
>>
>> As discussed, please reship the missing parts today as much as possible.
>>
>>
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - please share the details of the courier who
>> will be assigned.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Alina
>>
>>
>>
>>
>>
>> As per our record, we have received on the box from OB team.
>>
>>
>>
>> Also we were delivered the same to the customer.
>>
>>
>>
>> POD from Wimo for your reference.
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Eugene,
>>
>>
>>
>> Need your assistance please advise how many boxes we have shipped
>>
>>
>>
>> Customer received 1 box only. We should have the missing box
>>
>>
>>
>> @Mohamed Magdy <[email-masked]> Need your assistance on this case
>> customer is following up since May.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi team,
>>
>>
>>
>> @Mohit Caleb <[email-masked]> do we have an update? The customer is
>> constantly following up. We need to give an update Today
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]> wrote:
>>
>> Thanks, Nessy,
>>
>>
>>
>> @Mohit Caleb <[email-masked]> please advise if the missing box is
>> with us.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>
>>
>>
>> I replied on this mail.
>>
>>
>>
>> Please check your spam folder.
>>
>>
>>
>> Hi Ashley,
>>
>>
>> Could you help me on this.
>>
>>
>>
>> Hi Alina and team,
>>
>>
>>
>> IF-073M consist of 2 boxes. I can share you the invoice as we sent you
>> correct box quantity for sure.
>>
>>
>>
>> Let me know if you need further assistance. Thank you.
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>> NESSY LANDICHO
>>
>>
>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>
>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>
>>
>>
>>
>> <http://www.desertbeat.com/>
>> <http://www.desertbeat.com/>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza [mailto:[email-masked]]
>> *Sent:* Sunday, May 31, 2020 8:54 AM
>> *To:* Mohit Caleb; Nessy
>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas nazzal;
>> Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy; Mohamed Magdy
>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please advise if we have the missing piece, if not we will arrange a
>> replacement
>>
>>
>>
>> Kindly confirm asap
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Mohit
>>
>>
>>
>> Kindly confirm as the customer called again to follow up.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Nessy,
>>
>>
>>
>> As per the customer, there are some missing parts on this item.
>>
>>
>>
>>
>> POMUMZ_DXB189506
>>
>>
>>
>> Please see below:
>>
>>
>>
>> With regard to my order 600840705, please note that we had order from
>> ifam the “Marshmallow plus baby room-mint” as per the 1st attached photo
>> and product desrciption on mumzworld website-rectangular room with two
>> sides 200cm the other two sides 140cm and height 65cm, it seems that there
>> are at least 10 rail-pieces.
>>
>> However,we received one box with only 4 rail-pieces as per the rest
>> attached photos.
>>
>> Please could you please follow our request and inform us about the
>> missing parts asap.
>>
>> Many thanks in advance,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kindly check and do the needful. The wife is about to give birth anytime
>> soon, and needs it urgently.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>