Subject: Re: 600824952_2 NOT MATCHING
From: "Alina D'Souza" <[email-masked]>
To: Katrina Gray <[email-masked]>
Cc: Denmark A <[email-masked]>, Mumzworld Catalogue <[email-masked]>, customer care <[email-masked]>, Veronique <[email-masked]>, Hussein Khafagy <[email-masked]>, Megha Dani <[email-masked]>, Purva Rao <[email-masked]>, Mohit Caleb <[email-masked]>, Shady Elgendy <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 8 Jun 2020 15:23:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark / Umang,

Please update CRA 600824952, Kindly confirm if the item has been sent back

CRA has to be refunded

Regards,
Alina

On Sat, May 30, 2020 at 3:47 PM Alina D'Souza <[email-masked]> wrote:

> Great, thanks!
>
> Regards,
> Alina
>
> On Sat, May 30, 2020 at 2:59 PM Katrina Gray <[email-masked]> wrote:
>
>> No problem. We will credit the Mumzworld account as soon as we receive.
>>
>> Thanks,
>> Katrina
>>
>> Sent from my iPhone
>>
>> On 30 May 2020, at 11:03 AM, Alina D'Souza <[email-masked]> wrote:
>>
>> 
>> Hi Katrina,
>>
>> Thanks for your help, the customer will keep the chair and does not want
>> the cradle.
>>
>> @Denmark A <[email-masked]> please update CRA  as refunded and
>> have processed a refund for Cradle
>>
>> Regards,
>> Alina
>>
>>
>> On Sat, May 30, 2020 at 1:00 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Thanks Katrina,
>>>
>>> Will send you the items.
>>>
>>> @Umang Mehrotra <[email-masked]> @Denmark A <[email-masked]> please
>>> advise if the item is shipped back and need to send it to the vendor asap
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sat, May 30, 2020 at 12:48 PM Katrina Gray <[email-masked]>
>>> wrote:
>>>
>>>> Hi all,
>>>>
>>>> As previously discussed we will refund/replace as soon as other items
>>>> are returned.
>>>>
>>>> Thanks,
>>>> Katrina
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On 30 May 2020, at 9:31 AM, Alina Dsouza (Mumzworld Catalogue) <
>>>> [email-masked]> wrote:
>>>>
>>>> 
>>>> ##- Please type your reply above this line -##
>>>>
>>>> You are registered as a CC on this request (1081741). Reply to this
>>>> email to add a comment to the request.
>>>>
>>>> *Alina Dsouza* (Mumzworld.com)
>>>>
>>>> May 30, 2020, 12:31:43 PM GMT+4
>>>>
>>>> This is a follow-up to your previous request #1026945 "Re: 600824952_2
>>>> NOT MATCHING"
>>>>
>>>> Hi Umang,
>>>>
>>>> We had collected the item to send it to the vendor for checks not sure
>>>> what Denmark did.
>>>>
>>>> Vendor communication was done by Me, Customer is very upset customer
>>>> sent both the item as the color is different
>>>>
>>>> We need to send both the item to the vendor to check the color and
>>>> replace the color for the customer.
>>>>
>>>> Need this sorted ASAP. Case is since a month
>>>>
>>>> Please advise
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> Attachment(s)
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