Subject: Re: BUNDLE CRAs
From: Amr Abed <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Reimil Alejandro <[email-masked]>, Sara Ahmed <[email-masked]>, Suleiman Serhan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 8 Jun 2020 15:22:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Both systems (NS / Magento) don't and can't support partial returns for
bundles, as the individual components don't exist on the order separately.

So unfortunately there is no way for us to handle this outside of the team
escalating these cases and handling them manually which isn't recommend and
will be very messy to manage.

And to note even if we create CRAs for just the "component" it will not be
possible to sync that to Magento as a CreditMemo and financially it will
not tally up on both systems, also you can't even place a new order for
most of these bundle components as they aren't typically sold alone.

The only way to handle this really is to cancel and collect the full
bundle, and place a replacement order for a new one which i understand
could be inconvenient for the customer.

Looping @Sagar here for his input on how this should be handled from a
finance standpoint.

Amr

On Mon, Jun 8, 2020, 14:47 Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Need your assistance as we have issues creating a CRA for bundle pack
> orders.
>
> Basically if the customer has ordered a Stroller and if there is an issue
> with just the color pack / the frame / car seat.
>
>
>    - The customer requests for return and fills a form for that
>    particular item in the bundle.
>    - We cannot create a CRA for the only part which is damaged
>    - This ends up creating a CRA for the entire Item
>    - We cannot amend the CRA and once its refunded the value of the CRA
>    is the entire stroller Value.
>
> We have 2 cases as below
>
> *Order# 600524950, Customer ordered *
> SKU - YOYO+-6+-BNDL-MD-BZ10101-02-A-MD-BZ10104-13
> BABYZEN YOYO+ Frame (Black) + Color Pack 6+ (Black)
> Customer advised that the Frame Black which Sku :MD-BZ10101-02-A is
> damaged and is travelling needs a replacement.
> We are unable to create a CRA for only the Frame black ,we need a
> replacement only for this SKU and not the entire Bundle.
>
> *Order# 600871502, Customer ordered   *
> SKU - BNDL-MZ-YOYO2-0+-MD-BZ10109-02-MD-BZ10107-05
> BABYZEN YOYO2 0+ Stroller Bundle (Frame + Newborn Pack)
> Customer advised that the color pack is damaged and needed a replacement
> to this,  we need a replacement only for this SKU and not the entire
> Bundle.
>
> Please advise if the changes can be made for bundle skus instead of
> collecting the entire stroller.
>
> Kindly advise as we need to arrange collection asap and replace it for
> these customers.
>
> Regards,
> Alina
>
>
>
>
>