Subject: Re: Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy Leisure Baby Rocker - Grey // Damaged
From: Denmark A <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Kia <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Mon, 8 Jun 2020 14:45:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Bernadette,

Thank you for your email, I'll send the item back to you tomorrow by Altaf,
our driver.

Regards,

On Mon, Jun 8, 2020 at 2:34 PM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> Apologies for the inconvenience. Please advise customer to return the item
> and we will replace it with new one.
>
> If the customer would like to have the item immediately, you can raise a
> new PO and we will just issue a CM once the damaged item is returned to us.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 08, 2020 2:01 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy
> Leisure Baby Rocker - Grey // Damaged
>
>
>
> Hi Bernadette,
>
>
>
> POMUMZ_DXB200333
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 8, 2020 at 1:20 PM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please let me know the PO number.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 08, 2020 12:56 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy
> Leisure Baby Rocker - Grey // Damaged
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :The fabric of the rocker is torn up. I would like a replacement
> of item not a refund please.
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>