Subject: Re: Missing item - MIK-2093165 - 600871009
From: Syed Yakoob <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Clearway Express <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 14:26:30 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa,

As per CCTV footage all items were packed correctly. If a customer has any
missing item then the customer received an extra item. Please confirm with
the customer and let us know.

Best Regards,

ᐧ

On Mon, 8 Jun 2020 at 12:16, Mostafa saad <[email-masked]> wrote:

> @Clearway Express <[email-masked]>  Again the same issue from
> your team to give the customers the personal phone number for Radwa !!!!!
>
>
> @Eugene Mugisa <[email-masked]>  Please advise here what's we can
> do again with ( Clearway ) for this case.
>
>
> @Radwa Ali <[email-masked]>  as per your reply we already delivered
> this Pakege to the customer closed so we didn't know if the item has
> missing item or not.
>
> So please check this case with OB team
>
> @Mohit Caleb <[email-masked]>  Please check and share your feedback.
>
>
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Mon, Jun 8, 2020 at 12:09 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Asad,
>> Please help with this issue , the customer is calling me directly as the
>> senior or supervisor from Clearway gave her my personal number instead of
>> raising the issue through customer service number or email.
>> The item value is 220 AED and we escalated it 6 days ago and we have no
>> reply.
>> Please advise if we can place a new order.
>>
>> Missing item details ;
>> SKU:  MIK-2093165
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Mon, Jun 8, 2020 at 11:58 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Team,
>>> Please update us on this issue - Customer is following up again and we
>>> have no updates.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 2, 2020 at 1:41 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>> Please check the SO# above as it is missing 1 SKU.
>>>> Order was packaged and shipped in 1 box which was delivered.
>>>> We need to check adn advise the cst ASAP when she will receive the
>>>> package.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>> --
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