Subject: Re: Order #600771840 // BB3in1-13000-Beije // Pikkaboo - 4In1 Luxury Stroller Travel System - Beige // Missing Part
From: Denmark A <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Shady Elgendy <[email-masked]>, Mohit Caleb <[email-masked]>, Asad <[email-masked]>, Mohammad Abbas <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 12:14:22 +0400
List-Id: <ccteam.mumzworld.com>

@Mostafa saad <[email-masked]> Please assist us to reship to the
below address.

 Regards,

On Sun, Jun 7, 2020 at 9:28 AM Mostafa saad <[email-masked]> wrote:

> Dears,
>
>
> As per our record, this order was returned by Jeebly to our WH,
>
> @Umang Mehrotra <[email-masked]> @Denmark A <[email-masked]>
> Please check and reship this order again ASAP.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Sat, Jun 6, 2020 at 8:04 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Checked with customer no car seat received.
>>
>> REgards,
>> Alina
>>
>> On Sat, Jun 6, 2020 at 7:50 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>>> + @Mostafa saad <[email-masked]>
>>>
>>>
>>>
>>> Please check urgently
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Saturday, June 6, 2020 3:46 PM
>>> *To:* Mohamed Magdy <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care
>>> <[email-masked]>; Returns.fc <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Shady Elgendy <[email-masked]>;
>>> Mohit Caleb <[email-masked]>; Asad <[email-masked]>; Mohammad
>>> Abbas <[email-masked]>; Mamdouh Younes <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Outbound.fc <
>>> [email-masked]>
>>> *Subject:* Re: Order #600771840 // BB3in1-13000-Beije // Pikkaboo -
>>> 4In1 Luxury Stroller Travel System - Beige // Missing Part
>>>
>>>
>>>
>>> Hi Magdy,
>>>
>>>
>>>
>>> Need assistance in this case. Customer has complaint
>>>
>>>
>>>
>>> From order number -  600771840
>>> Date - 26th March
>>> Shipped - 29th March
>>> What happened - The car seat is missing
>>> When customer reached out to Mumz  -  29th March
>>>
>>> We have been escalating since March and waiting for the car seat.to be
>>> shipped as was found in our WH on 7th May. Customer is asking for a refund
>>> or the car seat.
>>>
>>>
>>>
>>> @Outbound.fc <[email-masked]> @Eugene Mugisa
>>> <[email-masked]> please confirm if the item was shipped or is
>>> still with us
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Mon, May 18, 2020 at 10:58 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Eugene/ Outbound,
>>>
>>>
>>>
>>> Wrong item sent again
>>>
>>>
>>>
>>> Please advise what is the issue here, a wrong delivery was delivered,
>>> customer declined the delivery
>>>
>>>
>>>
>>> Kindly confirm asap, who will be doing the delivery tomorrow and who has
>>> the correct item?
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 7:12 PM Mohammad Abbas <[email-masked]>
>>> wrote:
>>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Order packed and handed to Last mile team
>>>
>>>
>>> *BR,*
>>>
>>> *Mohamed Abbas*
>>>
>>>
>>>
>>> *Phone*: +971 50 53 80 293        *Whatsapp*: +2 011 56 55 3333
>>>
>>>
>>>
>>> *E*: [email-masked] <[email-masked]>*
>>>
>>> *A*: B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>> Image removed by sender. snapchat]
>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>> sender. twitter] <https://twitter.com/mumzworld>
>>>
>>> <https://www.mumzworld.com/en/>
>>>
>>> <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 6:43 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Ashish,
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> @Outbound.fc <[email-masked]> @Eugene Mugisa
>>> <[email-masked]> plese arrange item to be shipped.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 6:35 PM Ashish Nair <[email-masked]> wrote:
>>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Please be informed that the missing car seat has been found & its has
>>> been handed over to the outbound team.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Ashish.S.Nair*
>>> Inventory Controller
>>>
>>>
>>> *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>> Image removed by sender. snapchat]
>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>> sender. twitter] <https://twitter.com/mumzworld>
>>>
>>> <https://www.mumzworld.com/en/>
>>>
>>> <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 3:25 PM Mamdouh Younes <[email-masked]>
>>> wrote:
>>>
>>> @Ashish please check
>>>
>>>
>>>
>>> On Tue, May 5, 2020, 3:20 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>> +Mamdouh Younes <[email-masked]>
>>>
>>> Kindly support in checking for a missing car seat with the stroller.
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 2:37 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> +Mohit Caleb <[email-masked]> please advise if the missing piece
>>> is available
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 2:35 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Umang /Ekta,
>>>
>>>
>>>
>>> Please advise
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, May 3, 2020 at 1:42 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> @Umang Mehrotra <[email-masked]> @Denmark A <[email-masked]>
>>>
>>>
>>>
>>>
>>> Please advise as the customer reported the missing piece within 3 days
>>> of delivery.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Wed, Apr 29, 2020 at 12:32 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> It was nice talking to you today.
>>>
>>>
>>>
>>> As discussed, the order was made January and it was past the return
>>> policy already. You need to verify it with your Fulfillment Center.
>>>
>>>
>>>
>>> Hi Abigail,
>>>
>>>
>>>
>>> FYR.
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Apr 29, 2020 at 12:01 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:missing_part_or_pieces
>>> Comments :No car seat received with set
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>