Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check
From: "Edbert De Leon" <[email-masked]>
To: Marla Joy Laurico <[email-masked]>
Cc: TRIGON SERVICE <[email-masked]>, Alina D'Souza <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Samran Iftikhar <[email-masked]>, Laura Thomson <[email-masked]>, ANTHONY GODINHO <[email-masked]>, Jeremie Jizmundo <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 8 Jun 2020 08:16:38 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

We have replied numerous times regarding this item in a separate email conversation.  This product is already OOW. We have been asking for a copy of the original invoice which Mumzworld failed to provide.

Failure to provide the required document will hold the out-of-warranty status of this device.

Please refer to the attached email conversation which started last March 2020.

Thank you.

Edbert de Leon | Senior Technical Engineer
Trigon LLC | Trigon Service Center
Warehouse No. 11 | Al Qusais Industrial Area 1
Dubai| UAE
GPS Location: https://goo.gl/maps/H50R5
04-2563354 | [email-masked]<mailto:[email-masked]>

From: PAVITHRAN NADORAN <[email-masked]>
Sent: 08 June 2020 11:58 AM
To: Edbert De Leon <[email-masked]>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Thanks & Regards,
Pavithran N. | Service Cordinator |  Trigon LLC | 04 2563354 Ext 100
GPS Location: https://goo.gl/maps/H50R5

Authorized Service Provider ::
[http://dc726.4shared.com/img/FYcH3W8j/s23/12862f3f210/samsung-logo]   [https://lightanddark.nz/assets/uploads/logos/Benq-Logo.png]     [https://www.partsit.com/img/manufacturers/elo-touch-systems.png]    [http://cdn3.afterdawn.fi/v3/news/small/viewsonic_logo.png]     [https://store.intelligent.net/ites3h/images/manufacturer/Optoma.png]

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 11:54 AM
To: PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Hi Sanjay and Pavi.

Please advise .

Laura in reading,

Thanks,
Marla
From: Laura Thomson <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 11:48 AM
To: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

+Looping in @Marla Joy Laurico<mailto:[email-masked]>

From: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 11:41 AM
To: Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>
Cc: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Jeremie and Laura,

Please help us to get the positive response from the vendor.

Regards
Samran Iftakhar

On Tue, Jun 2, 2020 at 9:46 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi SANJAY,

Could you please share with us your complete address and contact person to whom we will hand over the item.

Regards,
Den mark

On Sun, May 31, 2020 at 12:16 AM SANJAY KOKOT <[email-masked]<mailto:[email-masked]>> wrote:
Dear Pavi,

Please do the needful….

Regards

Sanjay

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 30, 2020 7:34 PM
To: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Warranty check

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark
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To unsubscribe from this group and stop receiving emails from it, send an email to [email-masked]<mailto:[email-masked]>.
To view this discussion on the web visit https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsz9D6omP0Q-BYoRLs1SaZcLueAdVdaQGnFphovH_h__Q%40mail.gmail.com<https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsz9D6omP0Q-BYoRLs1SaZcLueAdVdaQGnFphovH_h__Q%40mail.gmail.com?utm_medium=email&utm_source=footer>.

Subject: RE: Warranty check - SO# 600454278 - TGN-DCS5020L
From: "Edbert De Leon" <[email-masked]>
To: "SANJAY KOKOT" <[email-masked]>
Cc: PAVITHRAN NADORAN <[email-masked]>, Marla Joy Laurico <[email-masked]>, ANTHONY GODINHO <[email-masked]>, Sham Rehal <[email-masked]>, Radwa Ali <[email-masked]>, "[email-masked]" <[email-masked]>, "Trigon Support (Airport)" <[email-masked]>
Date: Wed, 29 Apr 2020 09:22:18 +0000

Dear Sanjay,

As replied previously, kindly refer to the attached email.

Thank you.

Edbert de Leon | Senior Technical Engineer

Trigon LLC | Trigon Service Center

Warehouse No. 11 | Al Qusais Industrial Area 1

Dubai| UAE

GPS Location: https://goo.gl/maps/H50R5

04-2563354 | [email-masked]<mailto:[email-masked]>

From: SANJAY KOKOT <[email-masked]>
Sent: 29 April 2020 1:20 PM
To: Edbert De Leon <[email-masked]>
Cc: PAVITHRAN NADORAN <[email-masked]>; Marla Joy Laurico <[email-masked]>; ANTHONY GODINHO <[email-masked]>; Sham Rehal <[email-masked]>; Radwa Ali <[email-masked]>; [email-masked]; Trigon Support (Airport) <[email-masked]>
Subject: FW: Warranty check - SO# 600454278 - TGN-DCS5020L

Dear Ed,

Please advice for the below …

Regards

Sanjay

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 29, 2020 1:14 PM
To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>; Vishwanath Manohar <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

Hi Marla,

Appreciate your support with this issue.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Apr 22, 2020 at 12:56 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Edbert and Vishwanath,

   Can you advise if repair can be arranged with cost for out of warranty devices ?

   @vishwanath, Please share the invoice as well ?

   Radwa Ali
   Customer Care Representative
   p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
   a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

   On Mon, Apr 6, 2020 at 7:58 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Vishwanath,

      Please share the invoice for the item as I cant locate it from my side.

      Radwa Ali
      Customer Care Representative
      p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
      a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

      On Wed, Apr 1, 2020 at 11:10 PM <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Vishwa,

         Please  share the invoice as we only have access to sales order.

         Radwa Ali
         Customer Care Representative
         p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
         a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

         From: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
         Sent: Wednesday, April 1, 2020 10:59 PM
         To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
         Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
         Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

         Dear Rawda,

         Invoice is required for warranty claim.   The document that you have provided is sales order.

         Kindly provide the invoice dor this item.

         Thanks,

         Ed

         Get Outlook for iOS<https://aka.ms/o0ukef>

           _____

         From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
         Sent: Wednesday, April 1, 2020 10:34:56 PM
         To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
         Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
         Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

         Hi Edbert,

         the date of purchase is 28/04/2019 and i have attached a copy of the sales receipt.

         Radwa Ali
         Customer Care Representative
         p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
         a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

         On Sun, Mar 29, 2020 at 8:24 PM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:

            Dear Radwa,

            Please refer to the email sent to you dated 25/03/2020.

            Your SN is already OOW. For warranty reconsideration, kindly provide a copy of the original invoice for this item.

            Thanks,

            Ed

              _____

            From: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
            Sent: Wednesday, March 25, 2020 8:12 AM
            To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
            Subject: Fw: Warranty check - SO# 600454278 - TGN-DCS5020L

            Dear Radwa,

            Your SN is already OOW. For warranty reconsideration, kindly provide a copy of the original invoice for this item.

            Thanks,

            Ed

              _____

            From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
            Sent: Tuesday, March 24, 2020 6:57 PM
            To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
            Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
            Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

            Hi Edbert,

            Please find the attached SN.

            Radwa Ali
            Customer Care Representative
            p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
            a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

            On Thu, Mar 12, 2020 at 11:53 AM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:

               Dear Radwa,

               Kindly provide the serial number of this D-Link camera.

               Thank you.

               Edbert de Leon | Senior Technical Engineer

               Trigon LLC | Trigon Service Center

               Warehouse No. 11 | Al Qusais Industrial Area 1

               Dubai| UAE

               GPS Location: https://goo.gl/maps/H50R5

               04-2563354 | [email-masked]<mailto:[email-masked]>

               From: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
               Sent: 12 March 2020 11:50 AM
               To: PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; Edbert De Leon <[email-masked]<mailto:[email-masked]>>
               Cc: Radwa Ali <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>
               Subject: FW: Warranty check - SO# 600454278 - TGN-DCS5020L

               Dear Pavi,

               Pls do the needful

               Regards

               Anthony

               From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
               Sent: Thursday, March 12, 2020 11:39 AM
               To: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
               Cc: customer care <[email-masked]<mailto:[email-masked]>>
               Subject: Warranty check - SO# 600454278 - TGN-DCS5020L

               Hi Team,

               Please check the below item as the customer is having issue with the camera.

               Issue description : image is freezing on the mobile app.

               Date of purchase - 28 /04/2019

               SKU: TGN-DCS5020L

               Sales Order# 600454278

               Radwa Ali
               Customer Care Representative
               p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
               a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

               Error! Filename not specified.

Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L
From: "Edbert De Leon" <[email-masked]>
To: Radwa Ali <[email-masked]>, Vishwanath Manohar <[email-masked]>
Cc: ANTHONY GODINHO <[email-masked]>, "SANJAY KOKOT" <[email-masked]>, TRIGON SERVICE <[email-masked]>
Date: Wed, 22 Apr 2020 11:05:11 +0000

Dear Radwa,

This product falls under replacement warranty; no repair is applicable for this camera if this is a hardware problem.

Kindly confirm the exact probelm of this unit.

Thanks,

Ed

Get Outlook for iOS<https://aka.ms/o0ukef>
  _____

From: Radwa Ali <[email-masked]>
Sent: Wednesday, April 22, 2020 12:56:00 PM
To: Edbert De Leon <[email-masked]>; Vishwanath Manohar <[email-masked]>
Cc: ANTHONY GODINHO <[email-masked]>; SANJAY KOKOT <[email-masked]>; TRIGON SERVICE <[email-masked]>
Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

Hi Edbert and Vishwanath,
Can you advise if repair can be arranged with cost for out of warranty devices ?
@vishwanath, Please share the invoice as well ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>

On Mon, Apr 6, 2020 at 7:58 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Vishwanath,
   Please share the invoice for the item as I cant locate it from my side.

   Radwa Ali
   Customer Care Representative
   p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
   a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

    <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>

   On Wed, Apr 1, 2020 at 11:10 PM <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Vishwa,

      Please  share the invoice as we only have access to sales order.

      Radwa Ali
      Customer Care Representative
      p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
      a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

      From: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
      Sent: Wednesday, April 1, 2020 10:59 PM
      To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
      Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
      Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

      Dear Rawda,

      Invoice is required for warranty claim.   The document that you have provided is sales order.

      Kindly provide the invoice dor this item.

      Thanks,

      Ed

      Get Outlook for iOS<https://aka.ms/o0ukef>

        _____

      From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
      Sent: Wednesday, April 1, 2020 10:34:56 PM
      To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
      Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
      Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

      Hi Edbert,

      the date of purchase is 28/04/2019 and i have attached a copy of the sales receipt.

      Radwa Ali
      Customer Care Representative
      p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
      a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

       <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>

      On Sun, Mar 29, 2020 at 8:24 PM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Radwa,

         Please refer to the email sent to you dated 25/03/2020.

         Your SN is already OOW. For warranty reconsideration, kindly provide a copy of the original invoice for this item.

         Thanks,

         Ed

           _____

         From: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
         Sent: Wednesday, March 25, 2020 8:12 AM
         To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
         Subject: Fw: Warranty check - SO# 600454278 - TGN-DCS5020L

         Dear Radwa,

         Your SN is already OOW. For warranty reconsideration, kindly provide a copy of the original invoice for this item.

         Thanks,

         Ed

           _____

         From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
         Sent: Tuesday, March 24, 2020 6:57 PM
         To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
         Cc: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>
         Subject: Re: Warranty check - SO# 600454278 - TGN-DCS5020L

         Hi Edbert,

         Please find the attached SN.

         Radwa Ali
         Customer Care Representative
         p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
         a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

         On Thu, Mar 12, 2020 at 11:53 AM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:

            Dear Radwa,

            Kindly provide the serial number of this D-Link camera.

            Thank you.

            Edbert de Leon | Senior Technical Engineer

            Trigon LLC | Trigon Service Center

            Warehouse No. 11 | Al Qusais Industrial Area 1

            Dubai| UAE

            GPS Location: https://goo.gl/maps/H50R5

            04-2563354 | [email-masked]<mailto:[email-masked]>

            From: ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
            Sent: 12 March 2020 11:50 AM
            To: PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; Edbert De Leon <[email-masked]<mailto:[email-masked]>>
            Cc: Radwa Ali <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>
            Subject: FW: Warranty check - SO# 600454278 - TGN-DCS5020L

            Dear Pavi,

            Pls do the needful

            Regards

            Anthony

            From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
            Sent: Thursday, March 12, 2020 11:39 AM
            To: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
            Cc: customer care <[email-masked]<mailto:[email-masked]>>
            Subject: Warranty check - SO# 600454278 - TGN-DCS5020L

            Hi Team,

            Please check the below item as the customer is having issue with the camera.

            Issue description : image is freezing on the mobile app.

            Date of purchase - 28 /04/2019

            SKU: TGN-DCS5020L

            Sales Order# 600454278

            Radwa Ali
            Customer Care Representative
            p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
            a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE