Subject: Re: Missing item - MIK-2093165 - 600871009
From: Mostafa saad <[email-masked]>
To: Radwa Ali <[email-masked]>, Clearway Express <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Asad <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 12:16:09 +0400
List-Id: <ccteam.mumzworld.com>

@Clearway Express <[email-masked]>  Again the same issue from
your team to give the customers the personal phone number for Radwa !!!!!

@Eugene Mugisa <[email-masked]>  Please advise here what's we can do
again with ( Clearway ) for this case.

@Radwa Ali <[email-masked]>  as per your reply we already delivered
this Pakege to the customer closed so we didn't know if the item has
missing item or not.

So please check this case with OB team

@Mohit Caleb <[email-masked]>  Please check and share your feedback.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 8, 2020 at 12:09 PM Radwa Ali <[email-masked]> wrote:

> Hi Asad,
> Please help with this issue , the customer is calling me directly as the
> senior or supervisor from Clearway gave her my personal number instead of
> raising the issue through customer service number or email.
> The item value is 220 AED and we escalated it 6 days ago and we have no
> reply.
> Please advise if we can place a new order.
>
> Missing item details ;
> SKU:  MIK-2093165
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Jun 8, 2020 at 11:58 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Team,
>> Please update us on this issue - Customer is following up again and we
>> have no updates.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Jun 2, 2020 at 1:41 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> Please check the SO# above as it is missing 1 SKU.
>>> Order was packaged and shipped in 1 box which was delivered.
>>> We need to check adn advise the cst ASAP when she will receive the
>>> package.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>> --
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