Subject: Re: KSA Cancellation - Urgent
From: "Asad ." <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, Zubair Wahid <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Mon, 8 Jun 2020 07:34:50 +0000
List-Id: <ccteam.mumzworld.com>

Are these cancellations and refund issues or customers still want delivery?

As a rule, if the LM partners are not returning shipment fast enough then we can easily mark the shipment as lost and charge the losses to them. Sagar will support, we just need to make a decision and solve customers problem. Don’t ever make customers wait for months.

Eugene, Please send out official communication to all partners who have pending returns saying you have not returned the shipments to us with in 10 days hence we have no choice but to charge you and declare the shipment as lost.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Hussain Firoz Miyagamwala <[email-masked]>
Date: Monday, 8 June 2020 at 10:18 AM
To: Radwa Ali <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>
Subject: Re: KSA Cancellation - Urgent

Dear Radwa,

The below are not returned, Please check with Eugene.

INC#
Order ID
Issue
Courier
AWB#
status
851603
100120413
No CRA still
Naqel
70752918
RETURN TO SENDER
898890
200259895
No CRA still
Esnad
1013000036087
Undelivery - Hold At Deliver Center

@Zubair Wahid<mailto:[email-masked]> Can you prioritize receiving below

  857216   200244031   No CRA still   DHL6527210686   Delivered - Signed for by: HASAN MW

[Image removed by sender.]

On Mon, Jun 8, 2020 at 10:00 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,
Please find the below tickets, Remaining are closed and solved.
These ones are still pending with no CRAs.

INC#
Order ID
Issue
Courier
AWB#
status
851603
100120413
No CRA still
Naqel
70752918
RETURN TO SENDER
857216
200244031
No CRA still
DHL
6527210686
Delivered - Signed for by: HASAN MW
898890
200259895
No CRA still
Esnad
1013000036087
Undelivery - Hold At Deliver Center

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Fri, Jun 5, 2020 at 5:27 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear Radwa,

Please check below with comments.

@Pavankumar A<mailto:[email-masked]> Please assist with the highlighted ones.

INC#
Order ID
Issue
Courier
AWB#
status
Notes
Hussain Comment
810313
200230391_1
KSA cancelleation
UPS
1Z289F8W0454390832
RETURN TO SENDER

CRAKTM5828
920455
100131942_2
KSA cancelleation
Wimo
2007000028632
Shipment information received

CRAKTM5827
851603
100120413
KSA cancelleation
Naqel
70752918
RETURN TO SENDER

This is still with Courier, Follow up with Last Mile Team
857216
200244031
KSA cancelleation
DHL
6527210686
DELIVERED

Delivered
850419
200246987_1
KSA cancelleation
BarqExpress
9748677656
Waiting for the return confirmation

CRAKTM4224
852832
200252313
KSA cancelleation
Shipa
S000631505501
Incomplete Delivery

This is still with Courier, Follow up with Last Mile Team
833525
200248971
KSA cancelleation
DHL-Express
CRAMUMZ_DXB10384

there is 1 SKU missing
Check with Dubai Team
853639
200252678
KSA cancelleation
SMSA
290080276407
RETURN TO SENDER
Delivered to someone else.
CRAKTM4829
898890
200259895
KSA cancelleation
Esnad
1013000036087
Undelivery - Hold At Deliver Center

Delivered

[Image removed by sender.]

On Wed, Jun 3, 2020 at 9:52 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,
Please advise with the timing ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Jun 2, 2020 at 5:51 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear Radwa,

I will sit with you tomorrow and will solve these cases one by one by tomorrow.

[Image removed by sender.]

On Tue, Jun 2, 2020 at 5:44 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

Please check and revert. This has been requested since April and most of the tickets are pending since Jan and Feb,
@Veronique Bachmann<mailto:[email-masked]>  Please advise how we can escalate these tickets as we need to provide an answer or update to the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Mon, Jun 1, 2020 at 11:42 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,,

kindly update CRA for 100120413 urgently. the customer has been following since March.

@Ekta Jesswani<mailto:[email-masked]> @Veronique Bachmann<mailto:[email-masked]>  please assist.

Regards

On Tue, May 19, 2020 at 2:23 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,
Please advise when we can update the tickets ? they have been pending for a long time.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Thu, May 14, 2020 at 9:09 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Veronique,

As requested this is the list of cancellation that has been pending or delayed. Some of the cases have been pending since Jan or Feb.
Similar to this issue we have the KSA escalations where we keep the tickets pending with no update.
Some Orders are added multiple times as an example (200279221_2) customer keeps coming back on calls and emails for updates and we don't have anything to share.
https://docs.google.com/spreadsheets/d/1cOPhGXp1jNQ3YZL2avI2X4CtPwbzgKjQplp9iUM17qw/edit?pli=1#gid=0

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Wed, May 13, 2020 at 10:46 AM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
++ Norah.

Dear Norah,

Can you please advise where the below AWB was returned ?
This is urgent.

851603
100120413
KSA cancelleation
Naqel
70752918
RETURN TO SENDER

[Image removed by sender.]

On Tue, May 12, 2020 at 11:56 AM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Hussain,

Please raise the CRA for 100120413.

Thanks.

On Sun, 3 May 2020 at 16:07, Pavankumar A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

For your reference:

INC#
Order ID
Issue
Courier
AWB#
status
Notes
810313
200230391_1
KSA cancelleation
UPS
1Z289F8W0454390832
RETURN TO SENDER

920455
100131942_2
KSA cancelleation
Wimo
2007000028632
Shipment information received

769254
200212447_2
KSA cancelleation
UPS
1Z289F8W0442838989is
RETURN TO SENDER

851603
100120413
KSA cancelleation
Naqel
70752918
RETURN TO SENDER

857216
200244031
KSA cancelleation
DHL
6527210686
DELIVERED

850419
200246987_1
KSA cancelleation
BarqExpress
9748677656
Waiting for the return confirmation

852832
200252313
KSA cancelleation
Shipa
S000631505501
Incomplete Delivery

833525
200248971
KSA cancelleation
DHL-Express
CRAMUMZ_DXB10384

there is 1 SKU missing
853639
200252678
KSA cancelleation
SMSA
290080276407
RETURN TO SENDER
Delivered to someone else.
898890
200259895
KSA cancelleation
Esnad
1013000036087
Undelivery - Hold At Deliver Center

On Sun, May 3, 2020 at 12:55 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
++ Pavan,

Can you please get the status for the below urgently.

INC#
Order ID
Issue
Courier
AWB#
Notes
810313
200230391_1
KSA cancelleation
UPS
1Z289F8W0454390832
920455
100131942_2
KSA cancelleation
Wimo
2007000028632
769254
200212447_2
KSA cancelleation
UPS
1Z289F8W0442838989is
851603
100120413
KSA cancelleation
Naqel
70752918
857216
200244031
KSA cancelleation
DHL
6527210686
850419
200246987_1
KSA cancelleation
BarqExpress
9748677656
852832
200252313
KSA cancelleation
Shipa
S000631505501
833525
200248971
KSA cancelleation
DHL-Express
CRAMUMZ_DXB10384
there is 1 SKU missing
853639
200252678
KSA cancelleation
SMSA
290080276407
Delivered to someone else.
898890
200259895
KSA cancelleation
Esnad
1013000036087

[Image removed by sender.]

On Sun, May 3, 2020 at 12:17 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,
Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Thu, Apr 30, 2020 at 1:48 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,
Please follow up of the below cancellation as some of them are pending since Jan.

INC#
Order ID
Issue
Courier
AWB#
Notes
810313
200230391_1
KSA cancelleation
UPS
1Z289F8W0454390832
920455
100131942_2
KSA cancelleation
Wimo
2007000028632
769254
200212447_2
KSA cancelleation
UPS
1Z289F8W0442838989is
851603
100120413
KSA cancelleation
Naqel
70752918
857216
200244031
KSA cancelleation
DHL
6527210686
850419
200246987_1
KSA cancelleation
BarqExpress
9748677656
852832
200252313
KSA cancelleation
Shipa
S000631505501
833525
200248971
KSA cancelleation
DHL-Express
CRAMUMZ_DXB10384
there is 1 SKU missing
853639
200252678
KSA cancelleation
SMSA
290080276407
Delivered to someone else.
898890
200259895
KSA cancelleation
Esnad
1013000036087
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

--
Regards,
Pavankumar A
Last Mile Operations

P +971 507074205
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

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