Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Naib Khan <[email-masked]>
To: Radwa Ali <[email-masked]>, Taiba Asghar <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Vipin Raj <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 12:28:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

The order shipped yesterday with Jeebly.

@Taiba Asghar <[email-masked]> please assist the status of the order AWB
JB273570 .

Regards.
Naib

On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]> wrote:

> Hi All,
> Please share shipping details.
> Customer is following up. Again.
> *Radwa Ali*
>
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please reship urgently
>>
>> Regards
>> Taqwa
>>
>>
>> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> Thanks, Omar.
>>>
>>> Item has been prepared for Re-Ship.
>>>
>>> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>>> ᐧ
>>>
>>> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Item found and handed over to Vipin.
>>>>
>>>> @Vipin Raj <[email-masked]> , Please proceed
>>>>
>>>>
>>>> *Thanks,*
>>>>
>>>> *Omar Ismail | Mumzworld Services*
>>>> *Email: [email-masked] <[email-masked]>*
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]> wrote:
>>>>
>>>>> Hello Mary,
>>>>>
>>>>> To solve this issue we must know how many packages customer has
>>>>> received as this was packed into two packages.
>>>>> @Mostafa saad <[email-masked]> - Please check how many
>>>>> packages were sent from our end,
>>>>>
>>>>> @Omar Ismail <[email-masked]> - Could you please check our stocks
>>>>> if all bundles are intact
>>>>> ᐧ
>>>>>
>>>>> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>> The customer is on the line again and very upset that up until now
>>>>>> she didn't receive the missing items.
>>>>>>
>>>>>> We need an urgent update, please respond.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
>>>>>>> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>>>>>>>
>>>>>>> The customer has been following up non stop and we have sent
>>>>>>> multiple emails.
>>>>>>>
>>>>>>> She received 1 out of 2 boxes and this item is 999.00 AED.
>>>>>>>
>>>>>>> Please provide a solution, Did we locate the item or should we
>>>>>>> create a new order and the item is lost ?
>>>>>>>
>>>>>>> @Veronique Bachmann <[email-masked]> @[email-masked]
>>>>>>> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>>>>>>>
>>>>>>> Please check this as we have been escalating since the 26th of May
>>>>>>> for an item that is shipped and delivered in UAE.
>>>>>>>
>>>>>>> We need an answer. this is Urgent and the customer is fed up with
>>>>>>> following up.
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Wednesday, June 3, 2020 12:09 PM
>>>>>>> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>> Outbound.fc <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend -
>>>>>>> Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> @Mohit Caleb
>>>>>>> <[email-masked]> @lastmile <[email-masked]> the
>>>>>>> customer cannot wait anymore.  please update asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa and Mohit,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly update urgently asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa and Mohit,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and update us, the customer is following up again
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Mostafa,
>>>>>>>
>>>>>>> @Outbound.fc <[email-masked]>
>>>>>>>
>>>>>>> Please check this order asap as the customer is following it up
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please find attached proof of delivery signed and sealed by your
>>>>>>> warehouse team. It is 2 boxes and bundled together, not separated. Cannot
>>>>>>> be missed. We suggest you to check from your warehouse.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR
>>>>>>> YOU TO KNOW THAT IS BUNDLED ITEM.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>> *Sent:* Tuesday, May 26, 2020 6:57 PM
>>>>>>> *To:* [email-masked]; [email-masked]; Mari Ibasan
>>>>>>> (CW.Accounts) <[email-masked]>; Hamid Reza <
>>>>>>> [email-masked]>; Account <[email-masked]>;
>>>>>>> [email-masked]
>>>>>>> *Cc:* customer care <[email-masked]>; lastmile <
>>>>>>> [email-masked]>; Karthik Sankar <[email-masked]>
>>>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend -
>>>>>>> Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>>
>>>>>>> POMUMZ_DXB195058
>>>>>>>
>>>>>>>   Please check as the customer has not received the stroller.   As
>>>>>>> per customer,
>>>>>>>
>>>>>>> BNDL-SS76715+CS31715
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>>>
>>>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>>>> Flex-Loc Infant Car Seat - Elixer.I received only Flex-Loc Infant Car
>>>>>>> SeatThere is no Double Stroller *
>>>>>>>
>>>>>>> @Karthik Sankar <[email-masked]>  please assist.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Michaela
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise the PO number
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tarek El-Far
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> TAMA L.L.C.
>>>>>>>
>>>>>>> +971 555 99 1010
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 26 May 2020, at 16:53, Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> 
>>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please check as the customer has not received the stroller.   As per
>>>>>>> customer,
>>>>>>>
>>>>>>> BNDL-SS76715+CS31715
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>>>
>>>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>>>> Flex-Loc Infant Car Seat - Elixer.I received only Flex-Loc Infant Car
>>>>>>> SeatThere is no Double Stroller *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise ASAP.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>> --
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