Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Clearway Express <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 8 Jun 2020 10:23:13 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth

Please place new order to the customer with the correct address to proceed
delivery today

@Shajeeb Cheriyath <[email-masked]>  Please we need to update this
order as lost On ( Clearway ) ( 600863397_1 ) also we already add this on
the sheet.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 8, 2020 at 9:38 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Please note of the below delivery address.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:
>
>> Dear Mostaf,
>>
>> As per our conversation, kindly do the needful to the customer as she
>> keeps calling to follow up.
>>
>> Best Regards
>> Anas Nazzal
>>
>> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <
>> [email-masked]> wrote:
>>
>>> This order was delivered to the mentioned address in system Al Jadaf
>>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>>> address.my courier will collect it and will bring to Nad Al Sheba.
>>>
>>> Regards
>>>
>>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> The customer is extremely angry and totally dissatisfied about the
>>>> service and delay.
>>>> kindly do the needful and note that the customer requested to get the
>>>> order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Do we have an update?
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @[email-masked] FYA
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Clearway Express <[email-masked]>  Please collect this
>>>>>>> order from the customer and deliver it on the new address...
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>
>>>>>>>> The above-mentioned order shows delivered yesterday on our records.
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check with the courier as the customer informed that she did
>>>>>>>> not receive it. The customer's delivery address is below:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please prioritize, the customer threats to raise a formal complaint.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>
>>>>>>>>> Please update.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>>
>>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer is following up on the delivery of the above order.
>>>>>>>>>>> It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>