Subject: Re: KSA Cancellation - Urgent
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Radwa Ali <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 8 Jun 2020 10:18:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

The below are not returned, Please check with Eugene.

INC# Order ID Issue Courier AWB# status
851603 100120413 No CRA still Naqel 70752918 RETURN TO SENDER
898890 200259895 No CRA still Esnad 1013000036087 Undelivery - Hold At
Deliver Center

@Zubair Wahid <[email-masked]> Can you prioritize receiving below

  857216   200244031   No CRA still   DHL6527210686   Delivered - Signed
for by: HASAN MW

On Mon, Jun 8, 2020 at 10:00 AM Radwa Ali <[email-masked]> wrote:

> Hi Hussain,
> Please find the below tickets, Remaining are closed and solved.
> These ones are still pending with no CRAs.
>
> INC# Order ID Issue Courier AWB# status
> 851603 100120413 No CRA still Naqel 70752918 RETURN TO SENDER
> 857216 200244031 No CRA still DHL 6527210686 Delivered - Signed for by:
> HASAN MW
> 898890 200259895 No CRA still Esnad 1013000036087 Undelivery - Hold At
> Deliver Center
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Fri, Jun 5, 2020 at 5:27 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Radwa,
>>
>> Please check below with comments.
>>
>> @Pavankumar A <[email-masked]> Please assist with the
>> highlighted ones.
>>
>> INC# Order ID Issue Courier AWB# status Notes Hussain Comment
>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832 RETURN TO
>> SENDER   CRAKTM5828
>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632 Shipment
>> information received   CRAKTM5827
>> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO SENDER   This
>> is still with Courier, Follow up with Last Mile Team
>> 857216 200244031 KSA cancelleation DHL 6527210686 DELIVERED   Delivered
>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656 Waiting for
>> the return confirmation   CRAKTM4224
>> 852832 200252313 KSA cancelleation Shipa S000631505501 Incomplete
>> Delivery   This is still with Courier, Follow up with Last Mile Team
>> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384   there
>> is 1 SKU missing Check with Dubai Team
>> 853639 200252678 KSA cancelleation SMSA 290080276407 RETURN TO SENDER Delivered
>> to someone else. CRAKTM4829
>> 898890 200259895 KSA cancelleation Esnad 1013000036087 Undelivery - Hold
>> At Deliver Center
>> Delivered
>>
>>
>>
>>
>> On Wed, Jun 3, 2020 at 9:52 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Hussain,
>>> Please advise with the timing ?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 2, 2020 at 5:51 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>> I will sit with you tomorrow and will solve these cases one by one by
>>>> tomorrow.
>>>>
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 5:44 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> Please check and revert. This has been requested since April and most
>>>>> of the tickets are pending since Jan and Feb,
>>>>> @Veronique Bachmann <[email-masked]>  Please advise how we
>>>>> can escalate these tickets as we need to provide an answer or update to the
>>>>> customer.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 11:42 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain,,
>>>>>>
>>>>>> kindly update CRA for 100120413 urgently. the customer has been
>>>>>> following since March.
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @Veronique Bachmann
>>>>>> <[email-masked]>  please assist.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Tue, May 19, 2020 at 2:23 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>> Please advise when we can update the tickets ? they have been
>>>>>>> pending for a long time.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 14, 2020 at 9:09 AM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Veronique,
>>>>>>>>
>>>>>>>> As requested this is the list of cancellation that has been pending
>>>>>>>> or delayed. Some of the cases have been pending since Jan or Feb.
>>>>>>>> Similar to this issue we have the KSA escalations where we keep the
>>>>>>>> tickets pending with no update.
>>>>>>>> Some Orders are added multiple times as an example (200279221_2)
>>>>>>>> customer keeps coming back on calls and emails for updates and we don't
>>>>>>>> have anything to share.
>>>>>>>>
>>>>>>>> https://docs.google.com/spreadsheets/d/1cOPhGXp1jNQ3YZL2avI2X4CtPwbzgKjQplp9iUM17qw/edit?pli=1#gid=0
>>>>>>>>
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 13, 2020 at 10:46 AM Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> ++ Norah.
>>>>>>>>>
>>>>>>>>> Dear Norah,
>>>>>>>>>
>>>>>>>>> Can you please advise where the below AWB was returned ?
>>>>>>>>> This is urgent.
>>>>>>>>>
>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO SENDER
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, May 12, 2020 at 11:56 AM Malak Nobeh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hussain,
>>>>>>>>>>
>>>>>>>>>> Please raise the CRA for 100120413.
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 3 May 2020 at 16:07, Pavankumar A <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>
>>>>>>>>>>> For your reference:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> INC# Order ID Issue Courier AWB# status Notes
>>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832 RETURN
>>>>>>>>>>> TO SENDER
>>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632 Shipment
>>>>>>>>>>> information received
>>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is RETURN
>>>>>>>>>>> TO SENDER
>>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO
>>>>>>>>>>> SENDER
>>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686 DELIVERED
>>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656 Waiting
>>>>>>>>>>> for the return confirmation
>>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501 Incomplete
>>>>>>>>>>> Delivery
>>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384
>>>>>>>>>>>   there is 1 SKU missing
>>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 RETURN TO
>>>>>>>>>>> SENDER Delivered to someone else.
>>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087 Undelivery
>>>>>>>>>>> - Hold At Deliver Center
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 3, 2020 at 12:55 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> ++ Pavan,
>>>>>>>>>>>>
>>>>>>>>>>>> Can you please get the status for the below urgently.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> INC# Order ID Issue Courier AWB# Notes
>>>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832
>>>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632
>>>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is
>>>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918
>>>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686
>>>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656
>>>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501
>>>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384 there
>>>>>>>>>>>> is 1 SKU missing
>>>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 Delivered
>>>>>>>>>>>> to someone else.
>>>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 3, 2020 at 12:17 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>>> Any updates ?
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Apr 30, 2020 at 1:48 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>>>> Please follow up of the below cancellation as some of them
>>>>>>>>>>>>>> are pending since Jan.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> INC# Order ID Issue Courier AWB# Notes
>>>>>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832
>>>>>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632
>>>>>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is
>>>>>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918
>>>>>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686
>>>>>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656
>>>>>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501
>>>>>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express
>>>>>>>>>>>>>> CRAMUMZ_DXB10384 there is 1 SKU missing
>>>>>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 Delivered
>>>>>>>>>>>>>> to someone else.
>>>>>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087
>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 507074205
>>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
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>>>>>>>>>>