Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Hyacinth Joyce <[email-masked]>
To: Clearway Express <[email-masked]>, Mostafa saad <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Ravaid Qasim <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 8 Jun 2020 09:37:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Please note of the below delivery address.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:

> Dear Mostaf,
>
> As per our conversation, kindly do the needful to the customer as she
> keeps calling to follow up.
>
> Best Regards
> Anas Nazzal
>
> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <[email-masked]>
> wrote:
>
>> This order was delivered to the mentioned address in system Al Jadaf
>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>> address.my courier will collect it and will bring to Nad Al Sheba.
>>
>> Regards
>>
>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> The customer is extremely angry and totally dissatisfied about the
>>> service and delay.
>>> kindly do the needful and note that the customer requested to get the
>>> order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Do we have an update?
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @[email-masked] FYA
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Clearway Express <[email-masked]>  Please collect this
>>>>>> order from the customer and deliver it on the new address...
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mostafa and Eugene,
>>>>>>>
>>>>>>> The above-mentioned order shows delivered yesterday on our records.
>>>>>>>
>>>>>>>
>>>>>>> Kindly check with the courier as the customer informed that she did
>>>>>>> not receive it. The customer's delivery address is below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please prioritize, the customer threats to raise a formal complaint.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>
>>>>>>>> Please update.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>
>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer is following up on the delivery of the above order.
>>>>>>>>>> It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>