Subject: Re: URGENT : Wrong item - AKR-SET-PRIM-P-14C - SO# 600857194
From: Naib Khan <[email-masked]>
To: Ashley Fernandes <[email-masked]>, Usman Abbasi <[email-masked]>, DXB Courier Ops - Projects <[email-masked]>, Usman Abbasi <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa saad <[email-masked]>, Samiya Sheikh <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Edel Saballa <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 7 Jun 2020 20:12:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ashley,

Order shipped today with Empost under AWB 1000006885585

@Usman Abbasi <[email-masked]> Once delivered please
confirmed to arrange installation.

Regards.
Naib

On Sun, 7 Jun 2020 at 18:55, Ashley Fernandes <[email-masked]> wrote:

> Dear Mostafa,
>
> Kindly confirm once the correct box has been delivered to the customer to
> reschedule for the installation accordingly.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sun, Jun 7, 2020 at 10:00 AM Omar Ismail <[email-masked]> wrote:
>
>> Hello syed,
>>
>> The item found and handed over to Vipin.
>>
>> @Vipin Raj <[email-masked]> , Please proceed.
>>
>> @Mostafa saad <[email-masked]> , Could you please deliver this
>> item today.
>>
>> *Thanks,*
>>
>> *Omar Ismail | Mumzworld Services*
>> *Email: [email-masked] <[email-masked]>*
>>
>>
>>
>> On Sat, Jun 6, 2020 at 10:44 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> +Omar Ismail <[email-masked]>
>>> Can you please check here in this matter and update asap.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Sat, 6 Jun 2020 at 19:04, Samiya Sheikh <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly confirm when its possible to deliver the item, customer wants an
>>>> urgent update,
>>>>
>>>> Also please schedule an installation @Ashley Fernandes
>>>> <[email-masked]>
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jun 6, 2020 at 6:56 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Kindly check and assist urgently. The customer is following up and
>>>>> wants an urgent delivery of the third box and collect the extra box.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Wed, Jun 3, 2020 at 10:34 AM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Outbound/last Mile Team,
>>>>>>
>>>>>> Kindly please have the pending box delivered to the customer and the
>>>>>> wrong box collected back on an urgent basis.
>>>>>>
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE.
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 3:24 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly assist with the customer is he called again to follow up.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 3:00 PM Ashley Fernandes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> ++ @Mohit Caleb <[email-masked]>
>>>>>>>>
>>>>>>>> Please note that *Box No: 3 of 3 is missing* and customer instead
>>>>>>>> received two boxes of Box No: 1 of 1. Pictures attached below for reference.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks and Regards,
>>>>>>>>
>>>>>>>> *Ashley Fernandes*
>>>>>>>>
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>>
>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>> mumzworld.com
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 31, 2020 at 2:55 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>> Please update us on this issue.
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, May 30, 2020 at 6:56 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi All ,
>>>>>>>>>> Please check the SO# above as the customer receive the item which
>>>>>>>>>> comes in 3 boxes and when they started the installation she was advised
>>>>>>>>>> that 2 boxes were repeated.
>>>>>>>>>> Please check as we need to replace the wrong box ASAP and get the
>>>>>>>>>> installation scheduled.
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
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